Erika Ramos
Smyrna,DE
Overview
6
6
years of professional experience
Work History
Project Manager
Siemens Healthineers
05.2019 - 02.2022
- Developed and initiated 14 projects, managed costs and monitored performance; included New Onboarding Initiative, Virtual Training, and AI Solution Tool
- Facilitate meetings with key leaders and collaborate with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels
- Recorded, edited, and built both in person and video trainings
- Designed and built several Power Apps to bridge gaps reduce time waste
- Provided data driven status reports through Power BIs personally built to help drive business
- Produced formal communications from leadership to staff including newsletters, announcements, and Town Halls
- Defined timelines, budgets, KPIs, deliverables, and milestones; allocate resources
- Conducted leadership trainings (Emotional Intelligence, Conflict Management, Presentation and Public Speaking, etc) for management
- Support ongoing employee development for department, assisting in new initiatives, driving efficiencies, identifying gaps, and providing resources as needed
Sr. Supervisor of Training and Development
Siemens Healthineers
10.2017 - 05.2019
- Pioneered management of first TSC Technical Training Team
- Assisted in defining roles and responsibilities of Sr. Supervisor and trainer roles for future
- Led team to develop and deliver over 15 new trainings, creating capacity of approximately 9,200 hours over 11 months for specialists and TBLs
- Directed Talent Acceleration Program (TAP) for both its pilot and second round, graduating four specialists
- Coordinated all trainings for TAP, developing and delivering three trainings (Time Management, Effective Meetings, and DiSC Training)
- Ensure consistent, efficient and effective on-boarding process of all department staff (300+ employees across 6 different modalities), through creation of multiple onboarding resources and processes
- Assisted field onboarding team in establishing their process through use of onboarding tools
- Collaborate with managers and training specialists to create individualized custom training plan for each new hire
- Participated in Soft Skills project team, managing pilot data and assisting in creation and delivery of New Hire Soft Skills Training
- Spearheaded inception and roll out of Gamification
- Partnered with Talent Acquisition team to create and implement active university recruiting plan, attracting talent to department
- Co-produced development and succession plan for Customer Service groups to assist with their growth and to create "bench" for call center
- Oversaw mentoring program spanning multiple departments within customer service
- Created and implemented new phone system install instructions for more efficient process and training
Technical Support Specialist
Siemens Healthineers
12.2015 - 10.2017
- Created and launched Vista Mentoring Manifest to organize and make mentoring more uniform for all new hires
- Achieved customer satisfaction through timely follow up and appropriate troubleshooting for Dimension Vista analyzers
- Worked collaboratively to develop and implement action plans to resolve customer issues while proactively managing personal performance metrics
- Ensured accurate and timely documentation of all customer interactions
- Demonstrated sense of urgency with internal and external customers and take ownership to resolve issues
- Drove individual KPIs to meet needs of customer and business, maintaining +/- 1SD of average for team
- Created and implemented organized mentoring program for efficient and uniformed Vista training
Education
Management
Wilmington University
Newark, DE 05.2016 -
Bachelor of Science - Human Services, Education, And Public Policy
University of Delaware
Newark, DE 07.2011 - 07.2011
Skills
Microsoft Office Programs- Word, Excel, Publisher, PowerPoint, Outlook, SharePoint, Power BI
Bilingual- English and Spanish
Project Management
Organization
Customer Service
Time Management
Staff Development
Training Development and Delivery
Networking
Leadership training
Staff development plans
Course development
Training solutions development
New hire on-boarding
Interests
Timeline
Project Manager
Siemens Healthineers
05.2019 - 02.2022
Sr. Supervisor of Training and Development
Siemens Healthineers
10.2017 - 05.2019
Management
Wilmington University
05.2016 -
Technical Support Specialist
Siemens Healthineers
12.2015 - 10.2017
Bachelor of Science - Human Services, Education, And Public Policy
University of Delaware
07.2011 - 07.2011