Erika Razo
Habitat for Humanity Orange County
San Bernardino,CA
1
Language
12
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Donation’s Manager
7 Years 4 Months- Lead and manage donation, logistics, and volunteer activities, including training, development, and community engagement, while promoting the organization’s mission and providing guidance for in-kind donations.
- Manage cash and credit card service fees and ensure accurate financial accountability, reconciliation, and weekly reporting.
- Maintain accurate and up-to-date records of product donations, including donor information, quantities, and overall donation value.
- Prepare regular reports and provide updates on product donations, cash flow, and general recordkeeping.
- Support the implementation of scheduling systems and provide comprehensive training.
Sr. Call Center Specialist
1 Year 8 Months- Led and managed a team of 5-8 call center agents, driving team performance, quality standards, and daily operations.
- Handled high-volume customer inquiries in a fast-paced environment while maintaining exceptional service quality.
- Resolved complex complaints with empathy, ensuring high customer satisfaction and retention.
- Collected and verified account data accurately to ensure seamless service delivery.
- Maintained deep product expertise to deliver swift, accurate solutions.
- Routed specialized inquiries to appropriate departments for efficient problem resolution.
Bilingual Library Assistant
2 Years- Managed the tracking and processing of library book transactions to maintain organized lending operations.
- Monitored accounts and executed collection procedures to address overdue fines.
- Executed inventory tracking and organization to maintain operational efficiency.
- Assisted patrons in locating resources and utilizing library systems
- Maintained organization of library materials to ensure efficient access
- Collaborated with educators to support curriculum-related research needs
Sales Associate/Cashier
1 Year 4 Months- Exceptional Customer service assisting customer with merchandise and questions
- Cashier knowledge; Receiving cash, credit card payments and processing refund
- Answering incoming store calls
Education
Associate's Degree - Psychology
Diploma
Skills
Administrative Support
Team Supervision
Data Entry & Management
Organizational Operations
Staff Training & Development
Record Keeping
Analytical Skills
Attention to Detail
Payment Processing
Time Management
Organizational Skills
Customer Relations
Languages
Spanish
Full Professional
Timeline
Donation’s Manager
Habitat for Humanity Orange County
04.2019 - CurrentRead More
Sr. Call Center Specialist
Global Cash Card
03.2017 - 11.2018Read More
Bilingual Library Assistant
Lankershim Elementary
03.2015 - 03.2017Read More
Sales Associate/Cashier
Body Basics
05.2014 - 09.2015Read More
San Bernardino Valley College
Associate's Degree from Psychology
Read More
Arroyo Valley High School
Diploma
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