Erika Renteria
Los Angeles,CA
Summary
Proven caregiver and customer service professional with a track record of enhancing client well-being and satisfaction with Alicia Davliatov and JLL. Demonstrates a positive attitude and conflict resolution abilities, focusing on impactful results and compassionate service. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care. Caring, organized and friendly with excellent interpersonal skills.
Overview
4
4
years of professional experience
Work History
Caregiver
Alicia Davliatov
04.2021 - Current
- Assisted with daily living activities and mobility, ensuring clients' safety and comfort.
- Coordinated with client to develop and implement individualized care plans.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing, grooming, and meal preparation.
- Coordinated closely with family members regarding updates on client conditions or concerns that arose during the course of caregiving duties.
- Created a positive and supportive environment, promoting mental and emotional well-being.
Customer Service Representative
JLL
01.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Respond to customer inquiries via phone or email, ensuring timely and accurate information.
- Resolve customer complaints by identifying issues and providing appropriate solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborate with team members to improve processes and enhance customer experience.
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA05.2017
Skills
Respectful and Compassionate
Time Management
Communication
Active Listening
Positive Attitude
Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Alicia Davliatov
04.2021 - Current
Customer Service Representative
JLL
01.2020 - 04.2021
Bachelor of Arts - Sociology
California State University - Los Angeles
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