Erika Richardson
Elmwood Park,IL
Summary
Authorized to work in the US for any employer
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
23
23
years of professional experience
Work History
Bartender
Hub
Chicago, IL
10.2017 - 05.2020
Bartender
RIVERS CASINO
07.2011 - 08.2017
Bartender
D'TOX NIGHTCLUB
01.2010 - 01.2011
- Skilled bartender motivated, enthusiastic team player dedicated to providing quality service to guests
- Efficient experience in the operation and training of other team members in the P.O.S
- System and patron request modifications
- Assigned to opening and closing the bar, reconciliation of daily revenue
- Specializing in liquor, beer and wine product knowledge, proper wine service, different types of brewing processes and upselling top self-spirit brands
- Understands the importance of responsible alcohol service, certified Safe Serve Alcohol Awareness
Program Bus Operator SEPTRAN
01.2008 - 01.2011
Bus Operator
LAID LAW TRANSIT
01.2004 - 01.2008
- Responsible for safe, courteous and reliable transportation service to students and communities
- Certified Safety Trainer to other employees
- Expert in defensive driving and safety awareness
Customer Service Manager
WAL-MART
01.2001 - 01.2007
- Leadership role in providing customer service with effective communication and customer retention
- Direct control of Accounting Clerk duties and daily cash management reports, clerical work answer the phone, filing, placing orders, and emails
- Trusted and responsible for daily bank deposits and bank reconciliation
Supervisor
MCDONALD'S
01.1997 - 01.2001
- Responsible for foodservice and prepping food with safe food handling practices
- Managed employees, hiring, performance reviews, and the training of the staff, clerical work
- In charge of taking incoming calls and the fax machine, data entry, filing paperwork
Skilled
- Bartender that loves to mix up the best cocktails
- A team player that is dedicated to provide the best customer service to my guest.
Education
Bachelor of Science - Criminal Justice and Psychology
National Louis University
10.2021
Associate - Criminal justice
Triton College
12.2014
Diploma -
Associate
ABC BARTENDING SCHOOL
01.2010
Proviso West High School
01.2001
Skills
- Beer, wine and soju cocktails
- Suggestive selling
- Health codes compliance
- Extensive spirits knowledge
- Outstanding customer service
- Maintaining glassware stock
- Alcohol ordering
- Safe serving knowledge
- Anticipating guest needs
- Proficient in mixology
- Wine and liquor expertise
- Employee training
- Cash and credit transactions
- Organizational ability
- Extensive beer knowledge
- Extensive wine knowledge
- Food preparation
- Cocktail list development
- Excellent judgment
- Food service
- Outgoing personality
- Maintaining a clean bar
Timeline
Bartender
Hub
10.2017 - 05.2020
Bartender
RIVERS CASINO
07.2011 - 08.2017
Bartender
D'TOX NIGHTCLUB
01.2010 - 01.2011
Program Bus Operator SEPTRAN
01.2008 - 01.2011
Bus Operator
LAID LAW TRANSIT
01.2004 - 01.2008
Customer Service Manager
WAL-MART
01.2001 - 01.2007
Supervisor
MCDONALD'S
01.1997 - 01.2001
Skilled
Bachelor of Science - Criminal Justice and Psychology
National Louis University
Associate - Criminal justice
Triton College
Diploma -
Associate
ABC BARTENDING SCHOOL
Proviso West High School