Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Erika Rivas Portillo

Columbus,OH

Summary

Dynamic clinical team leader with a proven track record at Fixari Family Dental. Enhancing patient satisfaction and safety through innovative quality improvements and empathetic communication. Adept in ensuring HIPAA compliance and fostering teamwork. Creates inclusive environments that drive organizational goals. Demonstrates adaptability and unwavering commitment to producing results through significant process optimizations.

Overview

6
6
years of professional experience

Work History

Clinical Team Leader

Fixari Family Dental
07.2022 - Current
  • Increased patient satisfaction scores through empathetic communication and prompt issue resolution.
  • Utilized data-driven decision-making methods to identify areas requiring process improvements within the clinic operations.
  • Monitored clinical performance indicators to ensure alignment with organizational goals and make necessary adjustments for continuous improvement.
  • Cultivated an inclusive work environment that encouraged open communication and fostered mutual respect among team members.
  • Implemented quality improvement initiatives to enhance patient safety and standardize care processes across the team.
  • Streamlined patient flow by optimizing clinic schedules and resource allocation.
  • Mentored new team members, fostering a supportive environment conducive to professional growth.
  • Collaborated with other healthcare professionals to develop comprehensive care plans.

Dental Assistant

Fixari Family Dental
08.2018 - 07.2022
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.

Education

High School Diploma -

Central Crossing High School
Grove City, OH
06.2016

Certified Dental Assistant - Healthcare

South Western Career Academy
Grove City, OH
06.2016

Skills

  • HIPAA compliance
  • Patient safety
  • Maintaining confidentiality
  • Provider enrollment
  • Insurance verification
  • Innovation and creativity
  • Meeting coordination
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Infection control
  • Medical terminology
  • Coaching and mentoring
  • CPR training
  • Patient advocacy

Accomplishments

    Skills USA State Secretary 2015-2016

Languages

Spanish
Native or Bilingual

Timeline

Clinical Team Leader

Fixari Family Dental
07.2022 - Current

Dental Assistant

Fixari Family Dental
08.2018 - 07.2022

High School Diploma -

Central Crossing High School

Certified Dental Assistant - Healthcare

South Western Career Academy
Erika Rivas Portillo