Erika Roberts
North Las Vegas
Summary
Dynamic sales associate with proven expertise in customer service and team collaboration. Skilled in problem-solving and time management, focused on enhancing customer experiences and achieving sales goals.
Overview
7
7
years of professional experience
Work History
Manager/Birthday Party Host
Las Vegas Mini Gran Prix Family Fun Center
Las Vegas, NV
09.2018 - 08.2020
- Oversaw daily operations to ensure optimal guest experiences and safety compliance.
- Trained and mentored staff on customer service protocols and operational procedures.
- Developed and implemented process improvements to enhance efficiency in facility management.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Ensured customer satisfaction and ease of mind by managing parties with the customers needs in mind.
Manager
Sonic
North Las Vegas, NV
04.2020 - 08.2020
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained team members on operational procedures and customer service standards.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Developed scheduling strategies to improve staff productivity during peak hours.
Special Events Assistant
City Of Las Vegas
Las Vegas, NV
07.2023 - 08.2024
- Coordinated logistics for special events, ensuring seamless execution and attendee satisfaction.
- Supported event setup and breakdown operations, ensuring compliance with safety and city regulations.
- Implemented feedback collection processes post-events to identify areas for improvement and enhance future planning.
- Assisted in developing event budgets, maintaining accurate records of expenditures and allocations.
- Collaborated with team members to design promotional materials that enhanced event visibility and engagement.
Sales Associate
Caseys General Stores
Nevada, MO
09.2024 - 12.2025
- Assisted customers with product selection and inquiries to enhance their shopping experience.
- Maintained a clean and organized sales floor, ensuring optimal presentation of merchandise.
- Handled customer complaints professionally, resolving issues quickly to retain loyalty.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Education
Cottey College
Nevada, MO08-2026
High School Diploma -
Cheyenne High School
North Las Vegas, NV05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Caseys General Stores
09.2024 - 12.2025
Special Events Assistant
City Of Las Vegas
07.2023 - 08.2024
Manager
Sonic
04.2020 - 08.2020
Manager/Birthday Party Host
Las Vegas Mini Gran Prix Family Fun Center
09.2018 - 08.2020
No Degree - Education
Cottey College
High School Diploma -
Cheyenne High School