Erika Rodriguez

• Greet all patients that call or come in
• Schedule appointments, maintain charts, process co-payments, verify insurance coverage.
• Perform administrative duties using specific knowledge of medical terminology, services and procedures provided in a fast paced environment

• Set up the sterile back table and Mayo stand with instruments, supplies, equipment, and medications/solutions needed for the procedure.
• Practiced and preformed initial instrument, sharps and sponge counts with the circulator.
• Assists the team members with gowning and gloving.
• Practiced maintaining sterile field.
• Stocked supplies, helped with inventory, and pulling cases.

maintaining inventory, supporting sales, and contributing to a clean and secure shopping experience for clients

• Assisted with inbound calls from cardholders with questions or concerns in regard to their Debit or EBT card accounts when an escalation is necessary or call volume requires.
• Assists with supervisor call backs.

• Answer multiple phone lines.
• Communicate with clients and caregivers.
• Organizing and verifying all hours utilized by members and caregivers.

• I started here doing the scheduling and I now verify the insurance for both Hygiene and the doctor side.
• I make sure that patients insurance are always up to date and that they can take advantage of the benefits they have.
• I also help manage the marketing department here, alongside the doctor.

• Started as a recare coordinator making sure that all patients were scheduled for all necessary, pending, and routine appointments.
• I moved up to being a insurance coordinator, where I was accountable for accounts receivables, insurance verification, claims, including ADA coding.
• I was also a financial coordinator where I worked with patients to help arrange financing and responded to patient questions that pertained to the treatment that I presented.