LaDawn Patterson

• Provide advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
• Assess customer needs and provide tailored solutions for their individual healthcare requirements.
• Resolved customer queries related to health insurance.
• Ensure compliance with relevant regulations while providing advice on health insurance products.

• Conducted preliminary screening of recovery partner referrals for potential donation in a timely and professional manner.
• Collected, accurately interpreted, and documented information electronically regarding donor medical and social history and evaluated for donor eligibility based on current policies and regulations.
• Screened medical information with Director and/or Medical Director as required.
• Review and allocate potential donors for various processing sessions.
• Provided after-hours services for internal and external customers.
• Communicates with donor families, physicians, hospital staff, funeral homes, and external customers such as Organ Procurement Organization and Eye Banks.
• Assists with hospital in-services, health fairs and professional and public education.
• Coordinates the storage, irradiation and return of autologous tissue.

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• Collects, accurately interprets, and documents information electronically regarding donor medical and social history and evaluates for donor eligibility based on current policies and regulations.
• Screens medical information with Director and/or Medical Director as required.
• Reviews and allocates potential donors for various processing sessions.
• Provides after-hours services for internal and external customers.
• Other duties as assigned.

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• Provide support to ensure the smooth and efficient operation of Processing
• Helped maintain an adequate inventory of sterile supplies, ensuring all instruments are washed, cleaned, wrapped and sterilized properly in a timely manner, rotate and restock shelves daily
• Responsible for running, monitoring and performing scheduled cleanings and maintenance of sterilizers and biological indicator records and report any discrepancies to Supervisor
• Served as a circulator in assigned areas and assisted in cleaning after processing