ERIKA RODRIGUEZ DE NUNEZ
BRONX
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
13
13
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Hunts Point
04.2021 - Current
- Managed client inquiries, ensuring efficient resolution and enhanced customer satisfaction.
- Educated customers on online banking and mobile banking applications.
- Trained junior bankers on compliance procedures and best practices in customer service.
- Balanced teller drawers and ATM cash.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Customer Service Representative (Premium Banking)
The Bank of Nova Scotia Dominican Republic
01.2017 - 01.2020
- Providing excellent service to the premium banking segments at the main office, being in charge of the service, follow-up, customer requirements, achieving consolidation in the segment and loyalty of costumers to the bank. Also supporting the commercial area, providing assistance, support and meeting the requirements of the commercial part.
Customer Service Representative
The Bank of Nova Scotia Dominican Republic
01.2015 - 01.2017
- Providing excellent service to the customer of the Branch that I started as a teller, supporting the area, being in charge of the complete service in the branch. Ensuring customer satisfaction all time. Attending the sales area with quality referrals.
Teller
The Bank of Nova Scotia (SCOTIABANK) Dominican Republic
01.2015 - 01.2015
- Pool cashier: Management and distribution of Cash. Support to the different branches, being a back-up and assisting customers.
Seller
SIRIUX INTERNATIONAL, Dominican Republic
01.2013 - 01.2014
- Responsible for sell the products of different banks in Dominican Republic. Cooperating with the results of the Agency with my productivity.
Education
Bachelor degree - Public Accounting
Technological University of Santiago (UTESA)
Santo Domingo, Dominican Republic01-2019
English
Cultural Institute Dominico-Americano
Santo Domingo, Dominican Republic01-2015
Skills
- Branch operations
- Currency exchanges
- Teller support
- Cash management
- Customer service
- Teller experience
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Banker
JP Morgan Chase
04.2021 - Current
Customer Service Representative (Premium Banking)
The Bank of Nova Scotia Dominican Republic
01.2017 - 01.2020
Customer Service Representative
The Bank of Nova Scotia Dominican Republic
01.2015 - 01.2017
Teller
The Bank of Nova Scotia (SCOTIABANK) Dominican Republic
01.2015 - 01.2015
Seller
SIRIUX INTERNATIONAL, Dominican Republic
01.2013 - 01.2014
English
Cultural Institute Dominico-Americano
Bachelor degree - Public Accounting
Technological University of Santiago (UTESA)