Erika Rose
Houston,TX
Summary
Adept at transforming challenges into solutions, I leveraged my Microsoft Excel prowess and exceptional customer service skills at the City of Houston Health Department to enhance financial accuracy and client satisfaction. My proactive approach resulted in streamlined operations, demonstrating a keen eye for detail and a commitment to excellence in every project undertaken.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
City of Houston Health Department
Houston, Texas
11.2024 - Current
- Analyzed balance sheets for mistakes and inaccuracies.
- Posted financial data in Excel spreadsheets and managed inventory.
- Provided guidance to other departments regarding accounting policies and procedures.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Created journal entries accurately and timely for month end close processes.
- Delivered superior level of customer service to small business clients.
Sales Office Manager
Pool Services Now
Houston, Texas
01.2020 - 12.2022
- Provided administrative support to management team including preparing reports and presentations.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with applicable laws regarding employment practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Processed payroll accurately ensuring all employees were paid on time.
Clerk
Chapel of Hope
Dayton, Texas
04.2021 - 09.2022
- Coordinated travel arrangements for office personnel.
- Maintained inventory levels of office supplies and equipment as needed.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Utilized computer software programs to create reports, labels, forms.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Monitored office supplies inventory and placed orders when necessary.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Provided excellent customer service to ensure satisfaction.
Sales Office Manager
Bad Dog Exterior
Belleville, IL
01.2018 - 12.2020
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Conducted regular performance evaluations for sales personnel.
- Created and maintained detailed records of sales, customer service inquiries and accounts receivable.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Planned and controlled budgets for contracts, equipment and supplies.
Education
BBA - Accounting
McKendree University
Lebanon, IL05-2025
Skills
- Microsoft Excel
- Customer service
- Data entry
- Attention to detail
- Problem solving
- Customer relations
- Verbal and written communication
- Strong teamwork
- Professional telephone demeanor
- Staff education and training
- Research
- Punctuality and reliability
- Spreadsheets
- Brand representation
- CRM software
Timeline
Customer Service Representative
City of Houston Health Department
11.2024 - Current
Clerk
Chapel of Hope
04.2021 - 09.2022
Sales Office Manager
Pool Services Now
01.2020 - 12.2022
Sales Office Manager
Bad Dog Exterior
01.2018 - 12.2020
BBA - Accounting
McKendree University