Summary
Overview
Work History
Education
Skills
Additional Information
Referrals
Timeline
Generic

Erika Royce

Modesto,CA

Summary

Seeking to obtain a full-time position with a company in hopes to offer professional interpersonal skills, excellent time management and problem-solving techniques.

Overview

15
15
years of professional experience

Work History

Solution Specialist

Verizon Wireless
01.2024 - Current
  • 2 years experience prior this position with the company.
  • Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
  • Consistently exceeded sales targets by cultivating a deep understanding of client needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.

Waitress

Texas Roadhouse
04.2022 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used cash registers and credit card machines to cash out customers.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Black Oak Cafe
09.2015 - 06.2019
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waitress/Barista

Here’s the Scoop
08.2011 - 09.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Barista

Day-o
03.2009 - 09.2011
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Associates in Allied Health -

Columbia College
Sonora, CA
06.2021

Skills

  • Reliable and punctual
  • Knowledgeable in many CNA tasks (see below for details)
  • Problem-solving aptitude
  • Knowledgeable in pricing quotes
  • Reliable team worker
  • Neat, clean, and professional appearance
  • Comfortable standing for long time period
  • Delivers exceptional customer service
  • Knowledgeable in data Entry

Additional Information

I have been trained in many CNA and medical tasks including but not limited to:


  • Patient Care
  • Vital signs recording and monitoring
  • Feeding, dressing, and bathing Assistance
  • Patient Transfers
  • Safety Precautions
  • Medical terminology knowledge
  • Bedsore Prevention
  • Infection Control
  • Certified in CPR/AED

Referrals

  • Luis Puig (209) 986-3915 Manager of Verizon Wireless
  • Al Ramirez (209) 352-7387 Supervisor Black Oak Casino
  • Mona Gaskill (209) 988-4853 Babysat her children and family friend

Timeline

Solution Specialist

Verizon Wireless
01.2024 - Current

Waitress

Texas Roadhouse
04.2022 - 01.2024

Waitress

Black Oak Cafe
09.2015 - 06.2019

Waitress/Barista

Here’s the Scoop
08.2011 - 09.2012

Barista

Day-o
03.2009 - 09.2011

Associates in Allied Health -

Columbia College

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Erika Royce