Erika Ruano
Beltsville,MD
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
20
20
years of professional experience
Work History
Senior Credential Specialist and Parking Coordinator
Allied Universal Security, IDB Group
08.2017 - Current
- Responsible for issuing IDs following established procedures
- Manage facilities access for Headquarters and international facilities
- Manage the parking operations from assigned spaces to the collection of fees
- Serve as the primary liaison for the ITE on solving technical issues for the ID Unit
- Train and maintain a backup operator for the ID Unit
- Maintain a high proficiency level in all computer applications and systems that are required to complete the job requirements
- Play a key role in the IDB Group evacuation process
- Produce monthly and quarterly reports for management and Audit
- Serve as assistant to the Director of Security
- Develop security access protocols.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Entered data, generated reports, and produced tracking documents.
- Handled incoming and outgoing shipping and receiving activities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained confidentiality of information regarding clients and company.
ID Unit Operator
Allied Universal Security, IDB Group
08.2004 - 08.2017
- Processed new employee badges
- Processed badge renewals
- Provided badge provision
- Deactivated badges upon urgent request
- Served as backup receptionist.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Receptionist
Allied Universal Security, IDB Group
01.2004 - 08.2004
- Managed visitors system.
- Handled and redirected customer queries
- Answered central telephone system and directed calls accordingly.
Education
Eleanor Roosevelt High School
Prince George’s Community College 2001-2003
Skills
- Proficient in MS
- Service-oriented
- Proficient in C-Cure 9000
- Bilingual in English and Spanish
- Multitask
- Trustworthy
- Attention to detail
- Organization Skills
- Supply Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Credential Specialist and Parking Coordinator
Allied Universal Security, IDB Group
08.2017 - Current
ID Unit Operator
Allied Universal Security, IDB Group
08.2004 - 08.2017
Receptionist
Allied Universal Security, IDB Group
01.2004 - 08.2004
Eleanor Roosevelt High School
Prince George’s Community College 2001-2003
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