Cecilia BejaranoChacon
Customer Service Specialist
Las Cruces,NM
Summary
Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than 10 years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player.
Overview
15
15
years of professional experience
Work History
Medicare Benefits Coordinator
General Dynamics
Las Cruces, United States
09.2018 - 12.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Handled 80-90 calls per day to address customer inquiries and concerns
Customer Service
Cognosante
Las Cruces, New Mexico
05.2015 - 08.2018
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Medical Claims Auditor
Premier Healthcare Management & Billing
Las Cruces, NM
05.2011 - 04.2018
- Prioritized daily tasks to satisfy workload demands and department's turnaround goals.
- Researched issues related to claims processing to identify origins and implement corrective solutions.
- Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
- Initiated cost containment by conducting thorough audits and data mining.
- Assisted in implementing cost-saving initiatives that addressed long-standing problems
Education
Associate of Applied Science - Business Office Administration
Western New Mexico University
Silver City, NM05.2000
Skills
- New employee enrollment
- Benefits explanation
- Employee benefits laws
- Proficient in MS
- Critical Thinking
- MS Office
- Multitasking Abilities
- Cultural Awareness
- Good Telephone Etiquette
- Written and oral communication
- Documentation and reporting
- Dependable and Responsible
Timeline
Medicare Benefits Coordinator
General Dynamics
09.2018 - 12.2021
Customer Service
Cognosante
05.2015 - 08.2018
Medical Claims Auditor
Premier Healthcare Management & Billing
05.2011 - 04.2018
Associate of Applied Science - Business Office Administration
Western New Mexico University