Rochelle Saunders
Taylors,United States
Summary
HR Speacialst with a focus in benefits and leave who specializes in owning compliance-driven processes with precision and accountability, supported by 10+ years of progressive experience in staffing and recruiting. Brings a proven track record of independently managing FMLA and ADA leave administration, safeguarding HRIS data integrity, and resolving complex benefits and payroll issues across large employee populations. Known for sound judgment, strong cross-functional partnership, and delivering consistent, accurate outcomes in fast-paced environments.
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Resourceful Human Resources Benefits Coordinator known for productivity and efficient task completion. Specialize in benefits administration, employee relations, and regulatory compliance to ensure smooth HR operations. Excel in communication, problem-solving, and adaptability, leveraging these skills to navigate complex benefits landscapes and foster positive employee experiences.
Overview
8
8
years of professional experience
2027
2027
years of post-secondary education
Work History
HR Benefits Coordinator
Attain Finance
Greenville, United States
07.2024 - Current
- Serve as primary administrator for 1,700+, multi-state employees on leave of absence programs, managing the full leave life-cycle from initial notice through return to work.
- Determine leave eligibility and designate leave as FMLA-qualifying in accordance with federal and state regulations.
- Coordinate and track intermittent and reduced schedule leave usage, ensuring accurate documentation and compliance.
- Request, review, and manage medical certifications and supporting documentation as required.
- Facilitate and support employee accommodation requests under the Americans with Disabilities Act (ADA).
- Advise managers and employees on the interaction between FMLA, ADA, company leave policies, and other applicable leave entitlements.
- Interpret, administer, and ensure compliance with federal and state leave laws, regulations, and internal HR policies.
- Administer employee benefit programs including medical, dental, vision, FSA, retirement, and ancillary benefits.
- Manage new hire enrollments and qualifying life events, ensuring accurate elections and timely system updates.
- Maintain dependent, beneficiary, deduction, and benefit group records with a strong emphasis on HRIS data integrity.
- Conduct regular audits of benefit enrollments, payroll deductions, and system files to ensure accuracy and compliance.
- Partner closely with Payroll to reconcile benefit deductions and resolve discrepancies.
- Provide day-to-day employee support for benefits and leave-related questions, escalating complex issues when appropriate.
- Support open enrollment execution, employee communications, and post-enrollment audits.
- Collaborate with external vendors and carriers to resolve enrollment, billing, eligibility, and leave-related issues efficiently.
HR Administrative Coordinator
YMCA of Greenville County
Greenville, United States
06.2023 - 06.2024
- Served as the first point of contact for HR, addressing applicant and employee questions with professionalism and discretion.
- Provided administrative support for unemployment claims, employee relations documentation, compensation analysis, and benefits processes.
- Assisted employees with pay issues, self-service requests, and form completion.
- Processed personnel action forms and employee status changes, ensuring timely approvals and accurate record keeping.
- Maintained HR systems and databases to support data accuracy and compliance.
- Supported planning and execution of organization-wide events, vendor fairs, and employee recognition initiatives.
- Assisted with development and implementation of HR policies and procedures.
- Provided day to day employee support for HR related inquiries, escalating complex issues when appropriate.
HR Benefits Consultant
Prisma Health
Greenville, United States
11.2020 - 03.2023
- Supported benefits administration for a large, complex workforce of 17,000+ employees.
- Processed enrollments, qualifying life events, and benefit changes within Workday HRIS.
- Reviewed and reconciled benefits billing and payroll deductions to ensure accuracy across systems.
- Coordinated with carriers and vendors to resolve eligibility issues, billing discrepancies, and plan changes.
- Delivered employee benefits education during on-boarding, open enrollment, and individual consultations.
- Conducted ongoing audits of benefits data files to maintain compliance and data integrity.
- Maintained working knowledge of ACA, COBRA, FMLA, ADA, and retirement plan requirements.
- Independently evaluate team members' needs from calls, emails and Workday Help cases and respond in a timely and accurate manner.
HR Generalist/Workforce Advisor
Prisma Health
Greenville, United States
06.2020 - 11.2020
- Served as first point of contact in a high-volume HR contact center, resolving inquiries related to payroll, benefits, and employee data.
- Acted as subject matter expert for team member and manager questions.
- Applied federal, state, and local employment laws to resolve moderately complex cases.
- Documented case activity and maintained accurate records to ensure timely resolution.
- Escalated issues outside of scope and collaborated with cross-functional HR teams.
- Supported continuous improvement of HR workflows and employee experience.
- Ability to provide excellent customer service and deescalate team members who contact Ask HR unhappy.
- Worked on various audit projects, such as licensure/ certification, I-9, reviewing and determining which employee files need to be converted from paper to electronic version, and projects requiring similar skills.
Staffing Specialist/Recruiter
MAU Workforce Solutions
Greenville, United States
02.2018 - 04.2020
- Recruited, screened, hired, and onboarded candidates across multiple client environments.
- Managed applicant tracking system (ATS), maintaining accurate candidate records and documentation.
- Conducted orientations, administered assessments, and processed new-hire paperwork.
- Partnered with clients to understand workforce needs and staffing requirements.
- Developed job postings and advertised opportunities across job boards and social media platforms.
- Supported payroll, invoicing, and reporting functions.
Education
Franklin High School
Seattle, WACertificate - HR Generalist Certification
Greenville Technical College
Greenville, SCSkills
- Clear, empathetic communicator able to explain complex benefits information
- Highly organized with strong attention to detail
- Trusted handler of confidential and sensitive employee data
- Process-oriented with a continuous improvement mindset
- Customer-focused HR partner for employees and leadership
- Benefits administration
- HR compliance
- Leave management
- Data management
- Customer service
- Onboarding processes
- New employee enrollment
- Benefits interpretation
- Relationship building
- FMLA comprehension
- Policy interpretation
- Employee benefits practices
- Employee benefits laws
- Verbal and written communication
- Regulatory monitoring
- Benefits explanation
- Payroll coordination
- Onboarding assistance
- Documentation and reporting
- Open enrollment
- Human resources management
- New employee orientations
- Written and oral communication
- Healthcare benefits
- Special projects
- Written communication
- Critical thinking
- Decision-making
- Problem-solving abilities
- Interpersonal communication
- Reliability
- Teamwork
- Attention to detail
- Communication
- Team collaboration
- Time management
- HR policies implementation
Timeline
HR Benefits Coordinator
Attain Finance
07.2024 - Current
HR Administrative Coordinator
YMCA of Greenville County
06.2023 - 06.2024
HR Benefits Consultant
Prisma Health
11.2020 - 03.2023
HR Generalist/Workforce Advisor
Prisma Health
06.2020 - 11.2020
Staffing Specialist/Recruiter
MAU Workforce Solutions
02.2018 - 04.2020
Franklin High School
Certificate - HR Generalist Certification
Greenville Technical College