Erika Salazar
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at Ibex Global Solutions, excelling in problem resolution and active listening. Skilled in enhancing customer satisfaction and loyalty through empathetic communication and effective complaint management. Proficient in CRM systems, contributing to streamlined operations and improved client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
12.2024 - 03.2025
- Handled high-stress situations efficiently by maintaining professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist /property Manager
Born Again Rentals
03.2022 - 11.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Customer Service Representative
West Telemarketing
01.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Benito Juarez
Aguascalientes Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Appointment scheduling
- Order processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ibex Global Solutions
12.2024 - 03.2025
Customer Support Specialist /property Manager
Born Again Rentals
03.2022 - 11.2024
Customer Service Representative
West Telemarketing
01.2020 - 02.2022
Benito Juarez
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