Erika Sierra
Summary
I am a proven achiever with a strong background in customer service and teamwork, demonstrated at Walmart where I enhanced order accuracy and customer satisfaction. Skilled in problem-solving and time management, I excel in fast-paced environments, ensuring positive customer engagement and efficient multitasking.
Overview
5
5
years of professional experience
Work History
Digital Online Fulfiller
Walmart
1301 N Victory Pl, Burbank, CA 91502
09.2023 - 01.2024
- Addressed customer inquiries promptly and professionally, resolving issues related to orders or shipments as necessary.
- Successfully met or exceeded performance metrics for order accuracy, timeliness, and overall customer satisfaction throughout tenure in the role.
- Reduced fulfillment errors by consistently double-checking orders against packing slips and invoices.
Sales Associate
Ross Dress For Less
12121 Victory Blvd, North Hollywood, CA 91606
01.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Team Member
Jack In The Box
6551 Lankershim Blvd, North Hollywood, CA 91606
04.2019 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate of Science - Computer Science
Antelope Valley College
Lancaster, CA10.2026
High School Diploma -
East Valley High School
5525 Vineland Ave, North Hollywood, CA 9160110.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Problem-solving skills
- Time Management
- Positive Customer Engagement
Hobbies
I like to read a vast majority of different types of literature
Learning new languages is also something i enjoy on my spare time
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Digital Online Fulfiller
Walmart
09.2023 - 01.2024
Sales Associate
Ross Dress For Less
01.2022 - 10.2023
Team Member
Jack In The Box
04.2019 - 02.2021
Associate of Science - Computer Science
Antelope Valley College
High School Diploma -
East Valley High School