Erika S Loera
Gilbert
Summary
Dynamic specialist with a proven track record of delivering impactful results and driving successful outcomes through expertise in [specific skills relevant to field]. Recognized for strong analytical abilities and meticulous documentation, consistently managing high-volume caseloads with accuracy and professionalism. Committed to ensuring compliance with regulations while adeptly transitioning borrowers to liquidation solutions, including conducting post-liquidation monitoring and resolving vendor matters. Collaborative team player with effective communication skills, dedicated to achieving objectives and adapting to evolving needs.
Overview
9
9
years of professional experience
Work History
Liquidation Specialist
New Rez LLC
Tempe, AZ
08.2025 - 02.2026
- Managed liquidation processes to maximize asset recovery and minimize losses.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled in evaluating loan portfolios, negotiating settlements, and ensuring compliance with federal and state regulations.
- Adapt at collaborating with legal teams, lenders, and borrowers to expedite resolutions while minimizing financial risk.
Senior Loss Mitigation Specialist
New Rez LLC
Tempe, AZ
02.2018 - 08.2025
- Analyzed financial documents to assess borrower eligibility for loss mitigation programs
- Collaborated with internal teams to develop tailored solutions for distressed homeowners
- Managed case files, ensuring compliance with regulatory requirements and company policies
- Facilitated communication between borrowers and servicers to expedite resolution processes
- Trained new team members on loss mitigation protocols and best practices
- Reviewed and processed loan modification applications, enhancing operational efficiency
Escalation Specialist
Freedom Mortgage Corp
San Dimas, Ca
12.2016 - 01.2018
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline escalation processes and enhance customer satisfaction.
- Facilitated training sessions for team members on escalation protocols and best practices.
- Coordinated with management to implement strategic initiatives aimed at reducing resolution times.
- Monitored case progress and ensured adherence to company policies and regulatory requirements.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Education
Associate of Arts - Communications
Rio Hondo College
Whittier, CA01-2002
Skills
- Microsoft Word
- Customer relations
- Quality assurance
- Analytical thinking
- Negotiation
- Foreclosure Avoidance
Languages
Spanish
Native or Bilingual
Timeline
Liquidation Specialist
New Rez LLC
08.2025 - 02.2026
Senior Loss Mitigation Specialist
New Rez LLC
02.2018 - 08.2025
Escalation Specialist
Freedom Mortgage Corp
12.2016 - 01.2018
Associate of Arts - Communications
Rio Hondo College