Paula Soto
Waxahachie,TX
Summary
Skilled and motivated Sales Specialist with expertise in driving revenue, delivering exceptional customer service, and leveraging strong product knowledge. Excellent communicator with proven abilities in teamwork, time management, and administrative tasks.
Overview
8
8
years of professional experience
Work History
Estate Liquidation Specialist
Forget Me Not Estate Sales
08.2025 - Current
- Arrange and ready merchandise for estate sales in clients’ residences
- Assist customers and process cash and card transactions
- Help advertise, set up, and host estate sale events
- Ensure homes are cleared and left clean after sales
- Observed packing operations to verify conformance to specifications.
Sales Floor Associate
Red Barn
06.2024 - 07.2025
- Operated cash registers and handled cash and card transactions accurately
- Assisted with stocking merchandise and organizing new shipments
- Provided friendly, knowledgeable customer service and answered product-related questions
- Maintained a clean and organized sales floor
- Supported team members during high-volume periods to ensure smooth store operations
- Assisted with opening and closing procedures
Head Cashier
Old Navy
11.2023 - 05.2024
- Processed cash register transactions and handled returns accurately
- Promoted store credit cards and upsell opportunities, driving sales growth
- Stocked merchandise and organized incoming shipments efficiently
- Provided excellent customer service, answering questions and resolving concerns
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Sales Associate
Bath & Body Works
11.2022 - 10.2023
- Provide high-level customer service in a fast-paced retail environment
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Key Holder / Shift Supervisor
Plato’s Closet
08.2018 - 12.2022
- Promoted from Sales Associate to Key Holder
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Resolved customer issues and maintained efficient workflow
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Associate of Arts - Sociology
Santa Fe College
Skills
- Upselling & Cross-Selling
- POS Systems & Cash Handling
- Register Balancing & Opening/Closing Procedures
- Customer Service & Interpersonal Skills
- Team Collaboration & Leadership
- Shift Supervision / Key Holder Experience
Languages
Spanish
English
Timeline
Estate Liquidation Specialist
Forget Me Not Estate Sales
08.2025 - Current
Sales Floor Associate
Red Barn
06.2024 - 07.2025
Head Cashier
Old Navy
11.2023 - 05.2024
Sales Associate
Bath & Body Works
11.2022 - 10.2023
Key Holder / Shift Supervisor
Plato’s Closet
08.2018 - 12.2022
Associate of Arts - Sociology
Santa Fe College