Erika Sostre
Waukegan,IL
Summary
Customer-focused administrative professional experienced in client communication, scheduling, and supporting fast-paced office operations. Completed a Medical Receptionist Certificate with training in medical terminology and healthcare administration. Seeking the Patient Access Specialist role to apply strong communication, organization, and customer service skills in a healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Account Coordinator
Lake County Press
Waukegan, IL
09.2024 - Current
- Serve as the primary point of contact for over 10 client accounts, ensuring professional and timely communication.
- Manage client correspondence via phone and email, providing updates and resolving questions efficiently.
- Coordinate projects from initiation through completion while maintaining deadlines and client expectations.
- Utilize Warehouse Management Systems (WMS) and Microsoft Office to support operational efficiency.
- Collaborate with internal teams to ensure accurate project execution and customer satisfaction.
Production Specialist
Lake County Press
Waukegan, IL
06.2021 - 09.2024
- Performed detailed product inspections to ensure quality standards and accuracy.
- Maintained inventory records and supported inventory control processes.
- Demonstrated strong attention to detail while meeting productivity goals.
- Contributed to efficient workflow operations with fast-paced environment.
Concessions Associate
Fox Cities Performing Arts Center
Appleton, WI
12.2019 - 05.2023
- Delivered exceptional customer service in a high-volume entertainment venue.
- Processed cash and electronic transactions accurately and efficiently.
- Assisted with inventory management and product restocking.
- Maintained a welcoming environment while serving audiences.
- Worked collaboratively with team members to ensure smooth event operations.
Education
Medical Receptionist Certificate -
College of Lake County
Grayslake, IL07.2025
Bachelor of Arts - Global Studies
Lawrence University
06.2023
High School Diploma -
Waukegan High School
Waukegan, IL06.2019
Skills
- Client Relations
- Customer Service
- Administrative Support
- Medical Terminology
- Written and Verbal Comm
- Bilingual
LANGUAGE SKILLS
English
Spanish
AWARDS
WHS Booster Club Cross Country Scholarship, 2nd Place Poetry and Prose District Award
Certification
Medical Receptionist Certificate
Timeline
Account Coordinator
Lake County Press
09.2024 - Current
Production Specialist
Lake County Press
06.2021 - 09.2024
Concessions Associate
Fox Cities Performing Arts Center
12.2019 - 05.2023
Medical Receptionist Certificate -
College of Lake County
Bachelor of Arts - Global Studies
Lawrence University
High School Diploma -
Waukegan High School