Erika Sullivan
Daytona Beach,FL
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 6 years of experience working in busy logistics environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Legal Assistant
Sullivan Law Office
02.2023 - Current
- Managed accounts and client records observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings, and client billing.
- Reviewed, edited and proofread drafts for proper grammar, spelling, punctuation and formatting.
- Assessed real and personal property inventory for estate planning.
Senior Operations Admin/ Package Handler
Fed Ex Ground
08.2016 - 10.2022
- Address check and corrections, Intercept Packages, Assisting customers with address or delivery issues, coding and scanning packages, damage package reports, and processing overgoods
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Delivered updates on anticipated task completion times.
Social Service Director/ Human Resource Director
Glenburn Home
01.2008 - 06.2019
- Directed, established and processed the policies and goals for the Social Services
- completed resident assessments, care plans, and helped residents and families adjust to their new surroundings, supervised the facility social workers; ensured policies and procedures were followed including federal and state laws, identifying, evaluating and resolving Human Resource issues, developed staffing strategies, implemented programs, created and presented employee trainings, managed workman’s compensation and FMLA from start to finish
Case Manager
Generations
05.1996 - 12.2007
- Worked with agencies to determine plan of care for client, assisted client in understanding their plan of care treatment, followed up with referrals, worked with client to determine their overall satisfaction with care being provided
Education
MS - Human Resource Development
Indiana State University
Terre Haute, In1997
BA - Sociology
Franklin College
Franklin, In1994
Skills
- Customer Service, Resource Management, Training and Development, Administrative Duties
- Decision Making, Safety Risk Management, Public Relations
- Merchandise Tracking
- Handheld Scanners
- Recordkeeping Requirements
- Damage Prevention
- Performance Goals
- Effective Prioritization
- Meeting Deadlines
- Brand Loyalty
- Securing Cargo
- Stacking and Staging
- Critical Thinking
- Operational Standards
- Verbal and Written Communication
- Interviewing Skills
- Community Outreach
- Staffing Requirements
- Client Needs Assessment
- Program Operations
- Customer Support
- Effective Customer Communication
- Obtaining Referrals
- Assistance with Program Knowledge
- Safety Protocols
- Family Advisement
- Daily Reports
- Advanced Directives
- Patient Health Information Privacy
- Personnel Files
- Customer Satisfaction
- Federal Regulations
- Document Preparation
- Quality Control
- Case Management
- Organizational Efficiency
- Administrative Support
- Interviewing Skills
- Time Management
- Correspondence
Timeline
Legal Assistant
Sullivan Law Office
02.2023 - Current
Senior Operations Admin/ Package Handler
Fed Ex Ground
08.2016 - 10.2022
Social Service Director/ Human Resource Director
Glenburn Home
01.2008 - 06.2019
Case Manager
Generations
05.1996 - 12.2007
MS - Human Resource Development
Indiana State University
BA - Sociology
Franklin College
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