Erika Taju
San Antonio,TX
Summary
Customer service professional with over ten years of experience in resolving customer issues efficiently. Adept at meeting tight deadlines while maintaining operational integrity, ensuring customer satisfaction through effective communication and problem-solving. Proven ability to build strong relationships with clients and team members.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
San Antonio, TX
09.2024 - 05.2026
- Reliable and detail-oriented Warehouse Associate with experience meeting high-volume production quotas at Amazon.
- Picked and retrieved customer orders efficiently under tight deadlines
- Packed and sealed daily shipments, ensuring timely dispatch of customer orders
- Skilled in inventory scanning, order picking, and safe equipment operation.
- Stowed incoming inventory accurately in designated bins using handheld RF scanners to optimize storage efficiency
- Inspected products during packing to verify order accuracy and reduce returns
- Selected appropriate boxes for packing to ensure safe transit of products., bubble wrap, and poly bags to prevent transit damage.
- Ensured cleanliness of work area to comply with health and safety standards., and hazard-free workstation to comply with OSHA
Account Specialist
Chase
San Antonio, TX
10.2021 - 12.2024
- Handling all issues that concern the customer's account such as: disputes, fraud, stop payments, fee reversals, on-line password resets, debit and credit card limit increases and declines.
- Decided on customer issues quickly and effectively.
- Guided customers through inquiries related to checking, savings, and credit accounts, providing clear and accurate information.
- Researched and corrected complex account discrepancies
- Navigated multiple proprietary banking systems simultaneously
- Maintained strict adherence to federal banking regulations and security protocols
- Managed tense customer situations with composure, taking full ownership of issues to achieve positive resolutions.
- Answer all inbound calls, and appropriately verify the identity of the customer before releasing any information about the account.
Claims Processor
United Health Care
San Antonio, Texas
12.2018 - 08.2021
- Provide timely processing and adjudication of claims.
- Responded to inquiries and resolved specific claim issues to ensure timely and accurate claims processing.
- Managed payments of all claims in compliance with rules to maintain operational integrity.
- Updated coordination of benefits to ensure accurate insurance information.
- Reviewed medical records for accuracy
- Assisted members and providers with benefits and claims information to enhance understanding and satisfaction.
- Followed the guidelines for policies and procedures set forth by the company.
Education
G.E.D -
MacArthur High School
San Antonio, TexasSkills
- Database software proficiency
- Microsoft Office
- Windows operating systems
- Browser navigation
- Multi-tab navigation
- Problem solving
- Deadline management
- Adaptability under pressure
- Multitasking
- Organizational skills
- Customer service skills
- Verbal communication
- Active listening
- Persuasive communication
- Instant messaging
Timeline
Warehouse Associate
Amazon
09.2024 - 05.2026
Account Specialist
Chase
10.2021 - 12.2024
Claims Processor
United Health Care
12.2018 - 08.2021
G.E.D -
MacArthur High School