Erika Taylor
Gardendale,AL
Summary
Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
8
8
years of professional experience
Work History
Online Marketing Consultant
ANGI Homeservices
Gardendale, AL
07.2024 - Current
- Utilized graphic design software to prepare storyboards and mock-ups.
- Evaluated new emerging media or technologies and made recommendations for application within internet marketing or search marketing campaigns.
- Conducted market research analysis to identify search query trends, real-time search and news media activity.
- Developed and oversaw product pages and web stores.
- Evaluated the effectiveness of existing online marketing efforts and identified areas for improvement.
- Purchased and negotiated placement of listings in local search engines, directories or digital mapping technologies.
- Prepared and presented reports to update stakeholders about success of each strategy.
- Tracked competitor activities in order to stay ahead of the curve when it comes to new tactics or technologies.
- Worked closely with clients to understand their business objectives and develop customized online marketing plans accordingly.
Agency Development Manager
Colonial Life
Gardendale, AL
01.2024 - 06.2024
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated with internal teams to ensure successful completion of projects.
- Conducted meetings with company partners to develop comprehensive understanding of goals and build marketing strategies conducive to success.
- Analyzed financial data to make informed decisions about future investments.
- Monitored performance of agency campaigns and initiatives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Developed training programs for new staff members on agency policies.
Agency Development Manager
Anderson S&M
Birmingham, Alabama
08.2023 - 10.2023
- Specialize in account acquisition and face-to-face consulting
- Work directly with Industry leading clients to expand their brand
- Yield positive results and represent a slew of technology clients
- Train multiple employees to obtain and exceed work and personal goals
- Created and managed budgets for projects.
- Developed strategies for improving customer satisfaction levels through enhanced service delivery systems.
Supervisor
AmeriSave Mortgage Corporation
08.2021 - 07.2023
- Lead a team of 20-30 Client Support Specialists (CSS) to meet/exceed performance goals and compliance call quality goals
- Achieve this through timely supervision, coaching, and development of direct reports daily
- Ensure that they have all the training material, tools, and information required to generate high-quality transfer to Loan Originators and achieve/exceed AmeriSave Compliance Requirements
- Sit in on interviews for CSS prospects and help determine and choose highly motivated candidates to join our AMC Team
- Help resolve escalations and escalate issues in a timely manner as needed
- Review and coach accordingly to recorded and live calls daily
- Facilitate weekly team meetings, daily huddles, and individual meetings as needed per direct reports
- Drive team performance and deliver on all critical performance metrics
- Monitor all performance reporting and provide timely feedback to direct reports
- Meet/exceed predetermined performance goals
- Complete all coaching and required training in a timely manner as well as ensure all members of the team are scheduled to complete required trainings in a timely manner
- Monitor and send in system adjustments accordingly for 15-20 CSS agents
- Demonstrate daily my ability to work independently, multi-task, prioritize, and function/lead in a team environment
Surgical Assistant
Surgical Dermatology Group
01.2019 - 08.2021
- Prioritize patients care based on illness/injury, prognosis, severity, and availability of resources
- Sterilize and furnish surgical instruments during surgery, suture, and assist with dermatology clinic
- Administer injections, organize/review charts, process prescriptions and contact pharmacy
- Assist with training of new employees
- Exhibit strong communication skills to provide diagnostics to patients
Shift Manager
Jim n Nick’s
03.2018 - 01.2019
- Lead team by displaying clear vision with set goals and individual task to develop each employee to make the best team
- Construct schedules based on skill and workload, manage invoices, process payroll
- Defuse hostile situations, earn the satisfaction of an irate customers
- Contact customers/ receive phone calls regarding catering orders, process payments, and schedule catering events
- Negotiate catering packages to customer best deal while gaining max company profit- sales
Student Nurse/PCA
Brookwood Baptist Hospital
02.2017 - 11.2018
- Check clinical measurements/vital signs of patients
- Administer medications, Lab draws, complete charts, and assist with patient hygiene
- Contact patients to collect balance on file, provide test results, and schedule follow-up appointment
- Assist physician and charge nurse as needed
Education
RN program -
Bevill State Community College
01.2017
Nursing -
Jefferson State Community College
01.2013
Pre- Med -
University of Alabama in Birmingham
01.2009
diploma -
Mortimer Jordan High School
01.2007
Skills
- Scheduling
- Payroll
- Sales
- Customer Service
- Healthcare
- Management Experience
- Multi-tasking
- Microsoft Office
- Intrapersonal Skills
- Natural Leader
- Efficiency Under Pressure
- Competitive
- Type A Personality
- Goal Oriented
- Proven Track Record
- Digital marketing strategy
- Online reputation management
- Search engine optimization
- Mobile marketing techniques
- User experience optimization
- Sales funnel development
- Email marketing campaigns
- Lead generation strategies
Timeline
Online Marketing Consultant
ANGI Homeservices
07.2024 - Current
Agency Development Manager
Colonial Life
01.2024 - 06.2024
Agency Development Manager
Anderson S&M
08.2023 - 10.2023
Supervisor
AmeriSave Mortgage Corporation
08.2021 - 07.2023
Surgical Assistant
Surgical Dermatology Group
01.2019 - 08.2021
Shift Manager
Jim n Nick’s
03.2018 - 01.2019
Student Nurse/PCA
Brookwood Baptist Hospital
02.2017 - 11.2018
RN program -
Bevill State Community College
Nursing -
Jefferson State Community College
Pre- Med -
University of Alabama in Birmingham
diploma -
Mortimer Jordan High School