Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Johnson

Amarillo

Summary

Passionate, driven, and adaptable professional with a rich and varied background in hospitality, brand management, business operations, and digital marketing. From my early days as a waitress, where I honed my ability to connect with people and provide exceptional service, to leading brand strategy as a Brand Manager for Lancôme, I’ve always thrived in fast-paced, customer-focused environments. My experience as a Business Manager at Dillard’s and Management Trainee at Enterprise further developed my leadership and problem-solving skills, empowering me to inspire teams and drive business success.

Currently, as an Online Marketing Consultant at Townsquare Interactive, I’m fueled by a deep commitment to helping clients grow and succeed in the ever-evolving digital landscape. I’m passionate about crafting strategies that not only deliver results but also build lasting relationships. With a track record of blending creativity with data-driven insights, I’m eager to continue making an impact in every role I take on.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Online Marketing Consultant

Townsquare Interactive
11.2024 - Current
  • Boosted client online presence by developing and implementing comprehensive digital marketing strategies.
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.

Management Trainee

Enterprise
11.2023 - 10.2024
  • Handled day-to-day customer or client questions via telephone or email.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.

Luxury Experience Business Manager

Dillard's
01.2023 - 11.2023
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Built relationships with customers and community to promote long term business growth
  • Monitored participant workflow and behaviors throughout training process

Zone Leader

Dillard's
10.2022 - 01.2023
  • Oversaw Lancome, Clinique, and MAC cosmetics
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Conducted trainings with specific product knowledge to grow the business

Lancôme Brand Leader

Dillard's
11.2021 - 10.2022
  • Planned, implemented and tracked sales and marketing strategies to promote brand products
  • Motivated team members to continuous improvement in promoting and selling target products
  • Onboarded new employees with training and new hire documentation

Lancôme Beauty Advisor

Dillard's
08.2021 - 11.2021
  • Processed payments, entering sales in register for prompt customer service
  • Maintained counter and display areas for cleanliness and organization
  • Helped customers feel relaxed and comfortable through conversation and personal relatability
  • Support management by ensuring contract accuracy and updates
  • Efficiently juggle tasks and manage time in high-pressure environments
  • Enhance customer satisfaction through active listening and problem-solving

Education

Bachelor of Science - Corporate Communication

West Texas A&M University
Canyon, TX
05.2021

Skills

  • Personal Insight Communication
  • Effective Team Leadership
  • Risk Assessment
  • Analytical Problem-Solving
  • Client Relationship Management
  • Analytical Thinking
  • Flexible Problem Solver
  • Relationship Building
  • Digital Marketing Development
  • Demonstrated Patience
  • Confidence Development
  • Strategic Decision Making

Certification

Certificate in Leadership from Roger's LEAD WT

Timeline

Online Marketing Consultant

Townsquare Interactive
11.2024 - Current

Management Trainee

Enterprise
11.2023 - 10.2024

Luxury Experience Business Manager

Dillard's
01.2023 - 11.2023

Zone Leader

Dillard's
10.2022 - 01.2023

Lancôme Brand Leader

Dillard's
11.2021 - 10.2022

Lancôme Beauty Advisor

Dillard's
08.2021 - 11.2021

Bachelor of Science - Corporate Communication

West Texas A&M University
Olivia Johnson