Erika Temprachanh
Waco,TX
Summary
Results-driven retail professional with extensive experience in managing store operations and mentoring staff. Known for strong decision-making skills and a commitment to fostering a positive team environment that drives performance and customer engagement.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Target
05.2023 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store organization, maintenance, and purchasing functions.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed routine store inventories.
Retail Associate
Target
08.2021 - 05.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Associate
JCPenney
11.2017 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
No Degree -
McLennan Community College
Waco, TXHigh School Diploma -
Midway High School
Hewitt, TX09-2019
Skills
- Promotional planning
- Performance monitoring
- Employee scheduling
- Staff management
- Visual merchandising
- Coaching and mentoring
- Decision-making skill
- Retail operations
- Incident reporting
- Highly motivated
- Store maintenance
Timeline
Retail Store Manager
Target
05.2023 - Current
Retail Associate
Target
08.2021 - 05.2023
Retail Associate
JCPenney
11.2017 - 08.2021
No Degree -
McLennan Community College
High School Diploma -
Midway High School