Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal, and data entry skills.
Hi, I’m
Erika Thompson
Asheboro,NC
Summary
Overview
15
years of professional experience
Work History
The Nest SchoolArchdale, NC
Lead Teacher
06.2024 - Current
Job overview
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment encouraging collaboration and respect among students.
- Assessed student progress regularly, adapting instruction to meet individual needs.
- Collaborated with parents and staff to support student development and address concerns.
The Growing PlaceAsheboro, NC
Teaching Assistant
04.2021 - 06.2024
Job overview
- Facilitated classroom activities to enhance student engagement and participation.
- Supported lead teacher in lesson planning and curriculum development initiatives.
- Assisted students with individualized learning strategies to improve comprehension.
- Organized educational materials and resources for effective classroom management.
Calvary Charlotte, NC
Teaching Assistant
04.2017 - 11.2020
Job overview
- Monitored student progress, providing feedback to promote academic growth.
- Collaborated with educators to implement inclusive teaching practices for diverse learners.
- Developed and maintained positive relationships with students and parents to foster communication.
- Implemented classroom routines that increased operational efficiency and student focus.
US Sports Inc.Charlotte, NC
Customer Service Representative
04.2012 - 03.2015
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to customer needs.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on company policies and best practices for customer interactions.
Greater Media Charlotte Charlotte, NC
Event Staff
08.2011 - 11.2012
Job overview
- Coordinated event logistics, ensuring seamless execution and attendee satisfaction.
- Collaborated with vendors to secure necessary equipment and services for events.
- Assisted in setup and breakdown of event spaces, maintaining organization and efficiency.
My GymCharlotte.NC
Customer Service Representative
11.2011 - 02.2012
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to customer needs.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Education
North Carolina State UniversityRaleigh, NC
Bachelor of Science from Arts Applications
University Overview
Full Sail UniversityWinter Park, FL
Associate of Science from Film And Video Production
University Overview
Skills
- Teamwork and collaboration
- Telephone etiquette
- Prioritization
- Empathy for animals
- Effective multitasking
- Inventory management
- Appointment setting
Timeline
Lead Teacher
The Nest School
06.2024 - Current
Teaching Assistant
The Growing Place
04.2021 - 06.2024
Teaching Assistant
Calvary
04.2017 - 11.2020
Customer Service Representative
US Sports Inc.
04.2012 - 03.2015
Customer Service Representative
My Gym
11.2011 - 02.2012
Event Staff
Greater Media Charlotte
08.2011 - 11.2012
North Carolina State University
Bachelor of Science from Arts Applications
Full Sail University
Associate of Science from Film And Video Production