Erika Torkelson
Whitestown,IN
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Carole Pifer PSC
Whitestown, Indiana
12.2021 - Current
- Answer and manage patient phone calls and inquiries
- Schedule patient appointments and manage calendar
- Document medication management
- Manage documentation and filing of charts
- Service referrals
- Assist the psychiatric practice in updating systems to function more efficiently and effectively
Family Preservation Case Manager
Grand Forks County Social Services
Grand Forks, ND
10.2015 - 09.2018
- Investigated suspected cases of child abuse and neglect
- Managed caseload ranging on average from 5-11 families, at times higher
- Collaborated with court, law enforcement, and community providers
- Assisted families to secure housing, medical care, and employment
- Testified at juvenile court hearings
- Testified under oath as child advocate to provide judge with information for custody decisions
- Maintained regular contact with clients, including visiting clients' homes
- Wrote reports, case summaries, and maintained ongoing documentation of case management activities
- Interviewed individual clients, families, and groups to assess situations, capabilities and problems to determine services required to meet needs
- Supplied crisis intervention to clients in community
- Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed
- Facilitated Child and Family Team Meetings
*Additional contractual case management for Grand Forks County 02/2019-04/2019
Discharge Planner
Altru Health System
Grand Forks, ND
02.2015 - 10.2015
- Worked with medical teams, patients, and families to implement effective treatment plans
- Coordinated program referrals for community-based resources
- Organized clinical documentation, treatment plans, and referrals
- Documented case notes daily and coordinated follow-up for seamless case management
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Completed psychosocial evaluations and needs assessments
- Achieved client confidence and protected operations by keeping information confidential
Social Work Intern
Richland County Social Services
Wahpeton, ND
08.2014 - 12.2014
- Investigated suspected cases of child abuse and neglect
- Completed child abuse and neglect assessments and presented investigations to Child Protection Teams
- Provided Parent Aide services
- Supervised visitation between children and their parents
- Collaborated with court, law enforcement, and community providers
- Assisted families to secure housing, medical care, and employment
- Assisted families in becoming licensed to provide foster care
- Assisted with daycare licensing processes
- Maintained regular contact with clients, including visiting clients' homes
- Wrote reports, case summaries, and maintained ongoing documentation of case management activities
- Interviewed individual clients, families, and groups to assess situations, capabilities and problems to determine services required to meet needs
- Supplied crisis intervention to clients in community
- Solicited advice and guidance from employees and supervisors when difficult or atypical situations developed
Education
Master of Science - Social Work
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2023
Bachelor's Degree - Human Development And Family Science
North Dakota State University
Fargo, ND12.2014
Bachelor's Degree - Social Work
Minot State University
Minot, ND12.2014
Skills
- Needs assessment
- Active listening
- Clear communication
- Multi-disciplinary collaboration
- Critical Thinking
- Organization
- Empathy
- Crisis Intervention
- Active and eager learner
- Developing case plans
- Professional and confidential documentation
Professional Summary
Licensed Baccalaureate Social Worker and social work graduate student seeking a professional MSW internship to further knowledge and skills related to union organization and function.
Licensure
Licensed Baccalaureate Social Worker in North Dakota
License #: 5106
References
Alicia Schumacher
- Supervisor with Grand Forks County Social Services
- Phone: 701-740-6109
- Email: alicia.schumacher@gfcounty.org
Casey Davidson
- (Senior) Coworker with Grand Forks County Social Services
- Phone: 701-330-1675
Amy Wesley
- (Senior) Coworker with Grand Forks County Social Services
- Phone: 218-791-3504
Timeline
Administrative Assistant
Carole Pifer PSC
12.2021 - Current
Family Preservation Case Manager
Grand Forks County Social Services
10.2015 - 09.2018
Discharge Planner
Altru Health System
02.2015 - 10.2015
Social Work Intern
Richland County Social Services
08.2014 - 12.2014
Master of Science - Social Work
Indiana University - Purdue University Indianapolis
Bachelor's Degree - Human Development And Family Science
North Dakota State University
Bachelor's Degree - Social Work
Minot State University
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