Catherine "Cathy" Caulder
Cheraw,South Carolina
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking, team player with expertise in completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Chesterfield County Veterans Affairs
1999.10 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
- Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
- Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
- Assisted clients with obtaining housing, employment and support resources.
Administrative Assistant
Wallace Mechanical Supply
1999.04 - 1999.10
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Food Service Worker
Wendys Restaurant
1997.02 - 1999.10
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored food quality and freshness throughout day.
Education
High School Diploma -
Cheraw High School
Cheraw, SC05.1999
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Filing
- Scheduling
- Strong Problem Solver
- Critical Thinking
- Emotional awareness
- Needs Assessment
Certification
- Business Administration - 1999
- Computer Technology - 1999
- Accounting - 1999
- Office Systems Technology - 1999
Timeline
Administrative Assistant
Chesterfield County Veterans Affairs
1999.10 - Current
Administrative Assistant
Wallace Mechanical Supply
1999.04 - 1999.10
Food Service Worker
Wendys Restaurant
1997.02 - 1999.10
High School Diploma -
Cheraw High School
- Business Administration - 1999
- Computer Technology - 1999
- Accounting - 1999
- Office Systems Technology - 1999
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