Erika Travis
Kingston
Summary
Dynamic professional with a solid background in customer service and administrative functions. Recognized for strong communication abilities and a keen eye for detail, leading to improved customer interactions. Eager to support team objectives and enhance overall customer engagement.
Overview
27
27
years of professional experience
Work History
Retail Sales Associate
Adams Fairacre Farms
Kingston
10.2022 - Current
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Assisted customers with salad assembly and ingredient choices.
- Educated customers on cheese varieties and pairings.
- Welcomed customers to coffee shop to create a welcoming atmosphere in the coffee shop.
- Maintained cleanliness of work areas, utensils, equipment and surfaces throughout shift.
Lead Teacher Assistant
Devereux Advanced Behavioural Health
Red Hook
01.2017 - 06.2026
- Prepared educational materials and resources that enriched student learning and engagement.
- Supported classroom management by maintaining a positive and structured environment.
- Established positive relationships with students, parents, and colleagues to foster a collaborative and supportive learning environment.
- Trained new staff on classroom procedures and Devereux policies to ensure compliance.
- Implemented classroom rules and procedures to maintain discipline and order.
- Provided one-on-one support to students requiring additional assistance.
- Executed administrative tasks to facilitate classroom operations., managed classrooms, and coordinated documents for teachers.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
Office Manager
Riverview Taxi
Hudson
06.2008 - 09.2022
- Oversaw payroll processing and maintained employee records for compliance.
- Coded and entered daily invoices with in-house accounting software.
- Recruited, interviewed and selected employees to fill vacant roles.
- Processed Medicaid claims for accuracy and compliance with regulations.
- Adhered strictly to HIPAA regulations while handling protected health information.
- Generated invoices for services rendered according to established guidelines.
Job Coach
COARC
Mellenville
09.2015 - 12.2016
- Provided ongoing support and counseling during job search and hiring processes.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Assisted participants in achieving the highest level of independent functioning while receiving services.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Guided clients in the development of soft skills, such as communication and teamwork.
HR Associate
LB Furniture
Hudson
04.2007 - 04.2008
- Managed employee onboarding and orientation processes at LB Furniture.
- Assisted in maintaining employee records and files for compliance.
- Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
- Managed confidential employee information with discretion and integrity.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
Customer Care Professional
United Healthcare
Kingston
01.2000 - 12.2006
- Resolved customer complaints quickly to enhance overall satisfaction levels.
- Demonstrated empathy towards customers during difficult conversations.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner.
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Guided new employees through training sessions on customer care procedures.
- Delivered customer support to high call load each shift.
Education
Certificate - Administrative Medical Assistant
Ulster Boces
Port Ewen, NY04-2002
High School Diploma -
Franklin D Roosevelt
Hyde Park, NY06-1995
Skills
- Customer service
- Phone etiquette
- Attention to detail
- Administrative support
- Employee training
- Responsible
- Positive and professional
Timeline
Retail Sales Associate
Adams Fairacre Farms
10.2022 - Current
Lead Teacher Assistant
Devereux Advanced Behavioural Health
01.2017 - 06.2026
Job Coach
COARC
09.2015 - 12.2016
Office Manager
Riverview Taxi
06.2008 - 09.2022
HR Associate
LB Furniture
04.2007 - 04.2008
Customer Care Professional
United Healthcare
01.2000 - 12.2006
Certificate - Administrative Medical Assistant
Ulster Boces
High School Diploma -
Franklin D Roosevelt