Erika Trinidad
Beaverton,OR
Summary
To lead and obtain a position where I can contribute my organization, communication & leadership skills that will exceed the success of the company.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Magic Touch Carpet Cleaning & House Cleaning
07.2019 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Ensured accurate recordkeeping of financial transactions by reconciling invoices and preparing expense reports for management review regularly.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Macy’s
Sales & Customer Service
11.2018 - 11.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Cross-trained and backed up other customer service associates.
- Provided language translation services for customer service inquiries.
Education
High School Diploma -
Beaverton High School
Beaverton, OR06.2019
Skills
- Reception Management
- Customer Service
- Time Management
- Active Listening
- Teamwork
- Attention to detail
- Sales
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Magic Touch Carpet Cleaning & House Cleaning
07.2019 - Current
Macy’s
Sales & Customer Service
11.2018 - 11.2019
High School Diploma -
Beaverton High School
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