Gary Spencer
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Carpet Cleaning Technician
Magic Carpet Cleaning
12.2021 - 02.2024
- Identify and analyze apartment complex lobbies, hallways and vacant units pertaining to stains and damages, to anticipate needs and necessary services.
- Mix water and chemicals in containers to prepare cleaning solutions.
- Operate steam cleaners to vacuum rugs and remove loosened debris.
- Assist with scheduling daily routes.
Customer Service Representative
Hawthorne Gardening Company
01.2013 - 11.2021
- Provided primary customer support to customers.
- Assist customers with Product ETA's, Order Creation and Order Status Updates.
- Work with Distribution Warehouses and Logistics Teams to provide requested Carrier/Tracking Information.
- Assist customers with Damage Claims, Returns Requests, and creation of Credit Memo's and Replacement Orders should they be required.
- Provide Technical Support and Troubleshooting advice for various products.
- Provide alternative product recommendations to fulfill customers needs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Physician Liaison
Baptist Hospital of Miami
08.1999 - 05.2012
- Assist Radiologists with expediting STAT results to appropriate caring physician
- Fax copies of preliminary results to necessary departments (ex. Ultrasound, Nuclear Medicine...)
- Transfer Radiologist to correct department pertaining to patients exam (ex. ER, X-ray, etc.)
- Answer incoming calls and assist in getting results on patient for attending physician
- Communicate with Medical Transcriptionists and request expedited transcriptions per Radiologists request
- Pick up medical records and file them in Film Library
- Received multiple acknowledgements, “Pineapple Awards," from Radiologists, Medical Transcriptionists and various departments in Radiology for performing "above and beyond."
- Received yearly evaluations of "Performed above and beyond standards for quality patient care."
- Designated "Super User" for Philips PACS software
- Required to train new employees
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.1998
Skills
- POS Systems and Ordering Platforms
- Customer Account Management
- Responding to Difficult Customers
- Understanding Customer Needs
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Timeline
Carpet Cleaning Technician
Magic Carpet Cleaning
12.2021 - 02.2024
Customer Service Representative
Hawthorne Gardening Company
01.2013 - 11.2021
Physician Liaison
Baptist Hospital of Miami
08.1999 - 05.2012
High School Diploma -
Miami Sunset Senior High School
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