Erika Underhile
Wenona,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bus Driver
Johannes Bus Service, Inc.
05.2021 - 08.2022
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
Teller
Washburn Community Bank
08.2020 - 12.2020
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Daycare Assistant Teacher
Graces Place
07.2019 - 10.2019
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Monitored and enforced adequate supply and material inventory.
Education
Bachelor of Arts - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL01.2025
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove, IL08.2023
High School Diploma -
Sandwich Community High School
Sandwich, IL05.2018
Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking and Organization
- Creating Presentations
Timeline
Bus Driver
Johannes Bus Service, Inc.
05.2021 - 08.2022
Teller
Washburn Community Bank
08.2020 - 12.2020
Daycare Assistant Teacher
Graces Place
07.2019 - 10.2019
Bachelor of Arts - Psychology
Southern Illinois University Edwardsville
Associate of Arts - Psychology
Waubonsee Community College
High School Diploma -
Sandwich Community High School
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