Erika Varela
Bradenton,FL
Overview
3
3
years of professional experience
Work History
Personal Assistant
Air Shield Heating & Cooling.
Ellenton, FL
11.2024 - Current
- Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
- Managed household inventory and maintenance schedules.
- Submitted reports to and reviewed reports with supervisor.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Call Center Representative
all american monitoring
Sarasota, Florida
12.2021 - 05.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Completed day-to-day duties accurately and efficiently.
Caregiver
First Light Home Care
Bradenton, Florida
06.2022 - 11.2024
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Helped clients get in and out of beds and wheelchairs.
- Maintained clean and well-organized environment for client happiness and safety.
- Drove clients to doctors' appointments and social outings.
Education
Manatee High School
Bradenton, FLSkills
- Customer friendly
- First aid and safety
- Housekeeping
- Patient care
- Providing customer support
- FLUENT IN [LANGUAGE]
- Call handling
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Personal Assistant
Air Shield Heating & Cooling.
11.2024 - Current
Caregiver
First Light Home Care
06.2022 - 11.2024
Call Center Representative
all american monitoring
12.2021 - 05.2025
Manatee High School