Summary
Overview
Work History
Skills
Work Availability
Timeline
Education
Hi, I’m

Erika Villafana

Goodyear,🇦🇿

Summary

Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Proficient in Microsoft Detailed, Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Solid team player, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Have a passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges.

Overview

11
years of professional experience

Work History

Amazon
Phoenix, AZ

Amazon Staffing and Problem Solver Coordinator
05.2012 - 10.2021

Job overview

  • Identified and analyzed complex problems to develop effective solutions.
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Shared information and resources to support problem-solving strategy.
  • Maintained records and charts to track and report progress of process improvements.
  • Generated various solutions to choose and put best plan into action.
  • Engaged in problem-solving dialogue to assess for additional resources available.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided product support to customers, including troubleshooting and problem resolution.
  • Resolved customer complaints in a timely manner and escalated issues as needed.
  • Identified areas where additional training was needed among team members.
  • Assisted in developing strategies to improve overall customer satisfaction levels.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided HR administrative assistance to management team.

Christian Church
Phoenix, AZ

Volunteer
05.2017 - Current

Job overview

  • Created and distributed marketing materials for upcoming events.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Developed educational materials related to topics like diversity, inclusion, and sustainability.
  • Supervised youth volunteers while they completed their assigned tasks on site.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Developed age-appropriate activities to engage youth participants.
  • Collaborated with other staff members to coordinate events and programs.
  • Coordinated and organized special holiday and spiritual events to boost community interest.
  • Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
  • Developed lesson plans in accordance with curricula and core church beliefs.
  • Organized charity and fundraising events to raise money for great cause.

Skills

  • Customer Service
  • Remote Office Availability
  • Microsoft Office
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Computer Skills
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • High-Energy Attitude
  • Problem-Solving Support
  • Organization and Planning Skills
  • Dependable and Responsible
  • Flexible Working Hours
  • Fluent in spanish and English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Volunteer

Christian Church
05.2017 - Current

Amazon Staffing and Problem Solver Coordinator

Amazon
05.2012 - 10.2021

Maryvale High School

High School Diploma

Education

Maryvale High School
Phoenix, AZ

High School Diploma
05.2007

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Erika Villafana