Erika Villatoro
Houston,TX
Summary
Certified Pharmacy Technician with 13+ years of experience filling prescriptions, processing insurance claims, and maintain customer relations with patients and providers. Seeking to use long track record of excellent customer service, as well as advanced pharmaceutical knowledge and training to fulfill the role at your pharmacy. Dedicated hard-working and reliable professional who remains focus on accuracy and delivers courteous service at all time.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Legacy Community Health Services
2022.01 - 2023.02
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Process Prior Authorizations for our pharmacy and providers.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Aetna Insurance Company
2015.03 - 2020.08
- Handle prior authorization for the patients, contact Dr.office to request additional information for the patient to be able to receive medication
- Customer service handling calls and multitasking, communicating prior authorization criteria, pharmacy benefit coverage
- Review Physicians and member prior authorization request and medical necessity based on stablish pharmacy guidelines and contract criteria.
Pharmacy Technician
Memorial Care Pharmacy
2014.06 - 2015.08
- Ensured patient satisfaction through direct patient interaction and via telephone
- Handled insurance problems over the phone
- Compound non-sterile medications under direct supervision of Pharmacist.
Pharmacy Technician
CVS Pharmacy
2012.12 - 2014.06
- Assist Pharmacist with preparing, filling and dispensing of medications
- Managed pharmacy technicians to ensure proper workflow and patient satisfaction
- Maintained inventory of drug supplies.
Phlebotomist
MD Anderson
2011.04 - 2012.04
- Ensured patient satisfaction via direct patient interaction in front office
- Performed venepuncture procedures to obtain blood samples from adults, children as well as hard stick patients
- Ordered lab tests on the computer, and handled phone calls from patients and doctors offices.
Pharmacy Technician
UM Pharmacy
2009.05 - 2011.03
- Filled patient prescriptions and processed refills through computer and over the phone in a nursing home
- Delivery of patient medications to their rooms
- Maintained inventory of drug supply
- Maintained patient records, set up, package and label medication doses.
Education
Phelbotomist -
San Jacinto College District
Pasadena, TX2012
Pharmacy Technician Certification - License #140600
Med Vance Institute
Houston, TX05.2007
Skills
- Bilingual in Spanish and English
- Detail-Oriented
- Expert in Microsoft Office Word, Excel,Powerpoint
- Web and tech savvy require little to no training
- Problem-Solving Skills
Timeline
Pharmacy Technician
Legacy Community Health Services
2022.01 - 2023.02
Pharmacy Technician
Aetna Insurance Company
2015.03 - 2020.08
Pharmacy Technician
Memorial Care Pharmacy
2014.06 - 2015.08
Pharmacy Technician
CVS Pharmacy
2012.12 - 2014.06
Phlebotomist
MD Anderson
2011.04 - 2012.04
Pharmacy Technician
UM Pharmacy
2009.05 - 2011.03
Phelbotomist -
San Jacinto College District
Pharmacy Technician Certification - License #140600
Med Vance Institute
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