Jovana Morales
Euless
Summary
Dynamic and dedicated Customer Service Associate committed to maximizing customer satisfaction through exceptional service and support. Expertise in customer care standards and a proven ability to retain product and service knowledge for effective issue resolution. Proficient in promoting sales to drive revenue while adeptly addressing diverse customer concerns, with a strong track record of managing escalated support issues. A goal-oriented professional skilled in multitasking within fast-paced environments, contributing to team success and operational excellence while fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Irving, TX
09.2022 - Current
- Processed and dispensed prescription medications accurately and efficiently.
- Assisted pharmacists in maintaining inventory levels and managing stock rotation.
- Educated patients on medication usage, side effects, and potential interactions.
- Conducted medication therapy management to ensure patient safety and compliance.
- Collaborated with pharmacists to verify prescriptions for accuracy and completeness.
- Implemented workflow improvements, enhancing efficiency in medication preparation processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Customer Service Associate
Walgreens
Irving, TX
06.2021 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided detailed information to customers regarding special pricing opportunities and various company offerings.
- Addressed customer inquiries and resolved issues to maintain strong customer relations and support business objectives.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Facilitated discussions with customers to understand their needs and address any issues.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkout experiences.
- Implemented promotional displays to enhance product visibility and drive sales performance.
Receptionist
Farmers
Irving, TX
03.2022 - 08.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Responded to inquiries and room requests made online, by phone and via email.
Sales Associate
United Fashions of Texas
Irving, TX
03.2021 - 01.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
Irving High School
Irving, TX05-2021
Skills
- Telephone communication
- MS Office Proficiency
- Customer Support
- Data Entry
- Call Documentation and Reporting
- Confidentiality and HIPAA
- Spanish Fluency
- Customer Data Confidentiality
- Translation and Interpretation Services
- Bilingual Spanish and English
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
09.2022 - Current
Receptionist
Farmers
03.2022 - 08.2022
Customer Service Associate
Walgreens
06.2021 - Current
Sales Associate
United Fashions of Texas
03.2021 - 01.2022
High School Diploma -
Irving High School