Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MarQuita Malone

Murfreesboro,TN

Summary

Certified Pharmacy Technician with a proven track record at Walmart, demonstrating exceptional attention to detail and customer service excellence. Achieved a 0% error rate in prescription filling and collaborates effectively with teams to enhance patient care and safety. Seeking a position to learn and experience new skills and grow within the company.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
12.2021 - Current
  • Produced prescription labels and fulfilled medication orders according to the physician's request with 0% errors.
  • Greeted over 50 daily customers and answered questions.
  • Organized and audited medication administration records, following medication policies to ensure patient safety and quality care.
  • Calculated dosages with 100% accuracy, dispensed medications, and filled prescriptions.
  • Guarded customer confidentiality 100% of the time.
  • Executed excellent customer service to ensure a friendly and helpful experience.
  • Supervised cash and credit card handling and proper insurance billing to ensure a successful customer experience.
  • Sterilized surfaces to prepare the pharmacy for opening and cleaned instruments over ten times daily.
  • Managed customer inquiries and complaints in a professional and timely manner.
  • Expedited prescription processing for Walgreens customers, reducing wait time by 20%.
  • Utilized my 2 1/2 years of pharmacy experience to accurately dispense medications in compliance with safety standards.
  • Collaborated with the pharmacy team to maintain a clean and organized work environment, enhancing efficiency.
  • Educated patients on proper medication usage, improving their understanding
  • Handled over 34 cash and credit card payments per day and billed insurance.

Digital Shopper

Walmart
12.2018 - 12.2021
  • Reviewing online orders: Checking customer orders on a digital device to identify the items needed.
  • Picking items from shelves: Locating and selecting the correct products from the store shelves according to the order.
  • Scanning items: Using a scanner to register each item and ensure accuracy.
  • Substituting out-of-stock items: Making appropriate substitutions when items are unavailable, potentially consulting with customers if necessary.
  • Packaging orders: Properly packing items into designated bags or containers based on order requirements.
  • Staging orders: Placing completed orders in designated areas for pick up or delivery.
  • Maintaining quality standards: Inspecting items for damage or defects before packing.
  • Communicating with customers: May need to contact customers regarding substitutions or order issues.

Service Desk Associate

The Home Depot Distribution Center
03.2018 - 12.2021
  • Provide excellent customer service
  • Handle Returns
  • Purchases
  • Online Orders
  • Sign out orders
  • cancel orders
  • process bill payments

Part Time Cash Office Associate, Sales Floor Assoc

Marshalls
09.2014 - 05.2018
  • Counting the safe and registers from previous day
  • Making daily deposits and logging them
  • Issuing petty cash and change orders
  • Providing excellent customer service on the sales floor
  • Running clothes racks from fitting room and pricing checks
  • Operating cash register for returns and exchanges

Cashier

Walmart
12.2007 - 05.2014
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Graduate Certificate - Cosmetology

Paul Mitchell The School
Murfreesboro, TN
07.2012

High School Diploma -

Riverdale High School
Murfreesboro, TN
05.2008

Skills

  • Data entry
  • Attention to detail
  • Customer service
  • Insurance billing
  • Prescription filling
  • Customer-oriented
  • Pharmaceutical software
  • Teamwork
  • Cash handling accuracy
  • Cash register skills
  • Cash office experience
  • Online ordering
  • Telephone communication
  • HIPAA compliance
  • Certified pharmacy technician (cpht)
  • Processing payments
  • Medication preparation
  • Reliability
  • Retail sales
  • Credit card transaction
  • Customer service excellence
  • Online transactions
  • Bill payments

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

English
Full Professional

Timeline

Certified Pharmacy Technician

Walmart
12.2021 - Current

Digital Shopper

Walmart
12.2018 - 12.2021

Service Desk Associate

The Home Depot Distribution Center
03.2018 - 12.2021

Part Time Cash Office Associate, Sales Floor Assoc

Marshalls
09.2014 - 05.2018

Cashier

Walmart
12.2007 - 05.2014

Graduate Certificate - Cosmetology

Paul Mitchell The School

High School Diploma -

Riverdale High School

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MarQuita Malone