Erika Williamson
San Angelo,Texas
Overview
9
9
years of professional experience
Work History
Internet Service Operations Manager
VGI Technology
San Angelo, TX
09.2020 - Current
- Coordinated resource allocation effectively, ensuring alignment with project timelines and objectives.
- Established communication protocols that improved collaboration among departments and stakeholders.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Utilized diagnostic tools and software to troubleshoot complex technical problems.
- Diagnosed and repaired equipment malfunctions to ensure optimal performance.
Store Manager
Cricket Wireless
San Angelo, TX
12.2018 - 01.2020
- Conducted routine maintenance checks, identifying potential issues before escalation.
- Collaborated with team members to improve service response times and efficiency.
- Trained technicians on equipment handling and safety protocols.
- Developed and implemented preventive maintenance schedules to enhance reliability.
- Assisted customers in selecting wireless plans and devices based on individual needs.
- Provided product demonstrations, enhancing customer understanding of features and benefits.
Sales Associate
Sprint
San Angelo, TX
01.2018 - 12.2018
- Processed transactions accurately using point-of-sale systems to ensure efficient sales operations.
- Resolved customer inquiries and concerns, fostering positive relationships to enhance loyalty.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Maintained knowledge of current promotions and industry trends to effectively advise customers.
Education
High School Diploma -
Robert Lee High School
Robert Lee05.2010
Skills
- Operational efficiency
- Incident management
- Workforce planning
- Reliable and responsible
- Multitasking and organization
- Goal oriented
- Team leadership
- Employee training
- Verbal and written communication
- Technical troubleshooting
- MS office
- New employee hiring
Timeline
Internet Service Operations Manager
VGI Technology
09.2020 - Current
Store Manager
Cricket Wireless
12.2018 - 01.2020
Sales Associate
Sprint
01.2018 - 12.2018
High School Diploma -
Robert Lee High School