Lynn Sanchez

• Internet Lead Conversion

• Automotive CRM (VinSolutions, Affinitiv XRM, DealerCentric)

• Online Inventory Merchandising

• Sales Pipeline Management

• Lead Response & Follow-Up

• Negotiation skills

• Website Traffic Optimization

• Digital Communication (Email, SMS, Video)

• Customer Retention & CSI Improvement

• Located merchandise across various stores to address customer needs.
• Responded to internet inquiries and phone calls in timely matter.
• Increased sales and customer satisfaction through personalized servicing.
• Provided superior and individualized customer service.
• Trained sales staff on company procedures and salesmanship.
• Built relationships with customers and community to establish long-term business growth.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.

• Located merchandise across various stores to address customer needs.
• Responded to incoming calls and internet inquiries on vehicles in a timely matter via email, texts and call backs.
• Increased sales and customer satisfaction through personalized servicing.
• Provided superior and individualized customer service.

• Created and managed social media campaigns to increase brand engagement.
• Led a team of 10 Internet Sales Managers on daily tasks and goals.
• Built and trained a high-performing sales team, improving appointment set-to-show ratio by 25%.
• Increased internet sales revenue through proactive customer follow-up and tailored digital marketing efforts.
• Collaborated with finance and service departments to develop upsell strategies for online buyers.