Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika Wong

Keller

Summary

Highlight motivated and independent individual with a proactive approach to learning and a dynamic energy that propels me to exceed expectations. Posses extensive experience engaging with real-world consumers through volunteer work and student-led projects. Known for charismatic and well-mannered interactions while providing assistance to both employees and visitors seeking services, coupled with a strong foundation of knowledge in the respective field. Commited to going the extra mile in all endeavors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Intern

Kalco Law LLC, Advocates & Solicitors
03.2024 - 03.2024

I supported staff members by conducting legal research on various topics in both Family and Criminal Law. Moreover I assisted in drafting legal documents including contracts, Wills, and letters of notice. I enhanced efficiency in the law farm by assisting in case preparation, organizing and maintaining case files and documents and taking notes during client meetings, court hearings and other legal proceedings. I collaborated with legal staff, solicitors and effectively worked with clients to gather information and strategize ways to win over the court.

Dyson Brand Ambassador

Dyson
03.2024 - 05.2024

Through demonstrations of Dyson hair care products, I enhanced brand recognition and boosted sales through effective collaboration with store staff to promote products in high-traffic areas. I educated consumers about product benefits and my personal experiences with the product, leading to increased interest and sales conversions. I also helped organize and promote the launching of new products via participating in the large-scale demonstration events for the 'Airstrait' and enhanced efficiency and impact of the event by previously training and preparing new staff of the product's use. Ultimately, this allowed for accurate representation of the brand and drive customer engagement.

Retail Sales Associate

Club21 Four Seasons (Ladies)
02.2024 - 02.2024

While boosting customer satisfaction by providing exceptional service and addressing concerns promptly, I assisted in managing inventory levels, and accurately processing shipments, and restocking merchandise as needed. moreover, I aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints. I increased sales revenue through effective product recommendations tailored to individual customers and developed strong relationships with repeat clients, leading to increased loyalty and return visits. Moreover, I identified opportunities for process improvements within daily operations, ultimately allowing me to develop a project which educated new staff and reminded them of important details. This project led to heightened operational efficiency with enduring impact through its transferability.

Volunteer

Singapore Food Bank
02.2021 - 03.2022

In partnership with Food Bank Singapore, I coordinated groups of student volunteers to aid with the restocking of the food bank vending machine at the local HDB. Providing food for the poor whilst minimizing wastage, and through using compounded feedback from frequent users of the food bank vending machine, I led in ensuring appropriate pricing for the disenfranchised and in managing the inventory.

Education

Bachelor of Science - Business

Baylor University
Waco, TX
11-2028

Skills

  • Effective communicator
  • Goal-oriented mindset
  • Multilingual communication
  • Sales and negotiation tactics
  • Social media marketing
  • Business administration
  • Teamwork and collaboration
  • Customer relationship building

Certification

Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)

Languages

Chinese (Mandarin)
Full Professional
English
Native or Bilingual
Spanish
Elementary

Timeline

Intern

Kalco Law LLC, Advocates & Solicitors
03.2024 - 03.2024

Dyson Brand Ambassador

Dyson
03.2024 - 05.2024

Retail Sales Associate

Club21 Four Seasons (Ladies)
02.2024 - 02.2024

Volunteer

Singapore Food Bank
02.2021 - 03.2022

Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)

Bachelor of Science - Business

Baylor University
Erika Wong