Erika Wood
Belmont
Summary
Dynamic business owner with a proven track record at Downtown on Main Street Sports Bar and Grill, excelling in budget planning and operational efficiency. Enhanced staff performance through effective training and mentorship, while implementing innovative solutions that improved inventory management and customer satisfaction. Committed to fostering a positive work environment and driving business growth.
Overview
13
13
years of professional experience
Work History
Business Owner /Operator
Downtown on Main Street Sports Bar and Grill
03.2019 - 03.2024
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Business Owner /Operator
Diamond Shine Janitorial LKG
08.2011 - 03.2023
- Managed daily operations to ensure high standards of cleanliness and customer satisfaction.
- Trained and supervised staff on efficient cleaning techniques and safety protocols.
- Implemented quality control measures to enhance service delivery and client retention.
- Developed and maintained strong relationships with clients to promote business growth.
- Oversaw inventory management, ensuring availability of cleaning supplies and equipment.
- Streamlined scheduling processes to optimize workforce deployment across multiple sites.
- Conducted regular performance evaluations to mentor team members and improve service quality.
- Researched industry trends to adapt services and maintain competitive advantage in market.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
Education
GED -
Steubenville High School
Steubenville OhioBusiness Management
Eastern Gateway Community College
Steubenville, OHSkills
- Budget planning
- Financial administration
- Staff performance evaluation
- Operational efficiency
Timeline
Business Owner /Operator
Downtown on Main Street Sports Bar and Grill
03.2019 - 03.2024
Business Owner /Operator
Diamond Shine Janitorial LKG
08.2011 - 03.2023
GED -
Steubenville High School
Business Management
Eastern Gateway Community College