Tiffany Hopkins
Eden Prairie,MN
Summary
Results-oriented Manager looking to apply 15+ years in restaurant management to next venture. Skilled in working under pressure and adapting to new situations while maintaining customer relations, improving overall company growth, and investing in staff development. Leaving current role due to moving closer to Twin Cities.
Overview
9
9
years of professional experience
Work History
Regional Manager
Main Street Sports Bar
Hutchinson, MN
01.2015 - Current
- Oversaw 50+ employees.
- Worked with management teams to adjust menus, specials, and events to optimize sales.
- Helped to develop P.O.S. systems to meet location needs.
- Developed location menus by creating new menu items to meet consumer demands and to increase revenue.
- Worked with a design team and IT to bring online ordering to the business.
- Social media manager for company.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maximized location revenue by optimizing daily operations.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in overseeing location expansion (including adding a golf simulator to one location).
- Acting property manager for 3 bedroom apartment on site.
Education
Some College (No Degree) - Communication Studies
Arizona State University
Tempe, AZSkills
- Operational Management
- Sales Development
- Staff Training and Development
- Brand Development
- Marketing Leadership
- Customer and Vendor Relations
Affiliations
- Social chair for Hutchinson Chamber of Commerce group P.U.L.S.E. (people under 40 leading educating socializing and educating) 2018-2020
- Social Media Marketing chair for Hutchinson Hockey Association Board 2018-2019
- Volunteered with Habitat for Humanity 2017
References
References available upon request.
Timeline
Regional Manager
Main Street Sports Bar
01.2015 - Current
Some College (No Degree) - Communication Studies
Arizona State University
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