Erika Yang
Shaw AFB,SC
Overview
13
13
years of professional experience
Work History
Visual Designer
Freelance
01.2023 - Current
- Enhanced user experience by creating visually appealing and intuitive interface designs for web and mobile applications.
- Collaborated with developers to ensure seamless implementation of visual design elements, resulting in a cohesive final product.
- Developed comprehensive brand guidelines to maintain consistency across all marketing materials and digital platforms.
- Designed compelling graphics for social media campaigns, increasing engagement and driving traffic to company websites.
Community Moderator
Discord
02.2023 - Current
- Enhanced user experience by effectively managing and resolving community concerns through timely moderation actions.
- Increased community engagement by creating and implementing interactive content and events for members to participate in.
- Maintained a positive and inclusive online environment by enforcing community guidelines and addressing inappropriate behavior.
- Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction.
Caregiver
Chavez Family
01.2017 - 01.2022
- Care for two boys, aged 8 and 12
- Maintain an open and safe environment for communication
- Manage an active calendar of appointments including extracurricular activities
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Crew Member
Trader Joe's
New York, NY
08.2016 - 07.2017
- Gained leadership skills in training 3 new crew members of the store
- Developed advanced time-management and customer service skills
- Cross trained to work all functions of the store
- Provided excellent customer service by greeting customers and meeting quality expectations.
Front Desk Associate
Blink Fitness
New York, NY
07.2014 - 03.2015
- Provided outstanding customer service, created a positive and honest vision during tours to prospective members, and encouraged member loyalty
- Developed further marketing skills while promoting the grand opening of Blink Fitness
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attained CPR Certification
Assistant / Receptionist
E-Trans Inc.
05.2012 - 12.2012
- Learned basic functions of a private NJ transporting company
- Assisted in providing a welcoming face to the company via outstanding customer service
- Developed skills in Excel and how to input data
Education
Communications
Rutgers University
New Brunswick, NJSkills
- Proficient in Microsoft Suite
- Strong Ethics
- Problem Solving
- Attention to Detail
- Interpersonal Skills
- Time Management
- Patience and Tolerance
- Decision Making
- Effective Communication
- Customer Service Orientation
- Creative Thinking
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Moderator
Discord
02.2023 - Current
Visual Designer
Freelance
01.2023 - Current
Caregiver
Chavez Family
01.2017 - 01.2022
Crew Member
Trader Joe's
08.2016 - 07.2017
Front Desk Associate
Blink Fitness
07.2014 - 03.2015
Assistant / Receptionist
E-Trans Inc.
05.2012 - 12.2012
Communications
Rutgers University