Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Erika Yang

Shaw AFB,SC

Overview

13
13
years of professional experience

Work History

Visual Designer

Freelance
01.2023 - Current
  • Enhanced user experience by creating visually appealing and intuitive interface designs for web and mobile applications.
  • Collaborated with developers to ensure seamless implementation of visual design elements, resulting in a cohesive final product.
  • Developed comprehensive brand guidelines to maintain consistency across all marketing materials and digital platforms.
  • Designed compelling graphics for social media campaigns, increasing engagement and driving traffic to company websites.

Community Moderator

Discord
02.2023 - Current
  • Enhanced user experience by effectively managing and resolving community concerns through timely moderation actions.
  • Increased community engagement by creating and implementing interactive content and events for members to participate in.
  • Maintained a positive and inclusive online environment by enforcing community guidelines and addressing inappropriate behavior.
  • Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction.

Caregiver

Chavez Family
01.2017 - 01.2022
  • Care for two boys, aged 8 and 12
  • Maintain an open and safe environment for communication
  • Manage an active calendar of appointments including extracurricular activities
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Crew Member

Trader Joe's
08.2016 - 07.2017
  • Gained leadership skills in training 3 new crew members of the store
  • Developed advanced time-management and customer service skills
  • Cross trained to work all functions of the store
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Front Desk Associate

Blink Fitness
07.2014 - 03.2015
  • Provided outstanding customer service, created a positive and honest vision during tours to prospective members, and encouraged member loyalty
  • Developed further marketing skills while promoting the grand opening of Blink Fitness
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Attained CPR Certification

Assistant / Receptionist

E-Trans Inc.
05.2012 - 12.2012
  • Learned basic functions of a private NJ transporting company
  • Assisted in providing a welcoming face to the company via outstanding customer service
  • Developed skills in Excel and how to input data

Education

Communications

Rutgers University
New Brunswick, NJ

Skills

  • Proficient in Microsoft Suite
  • Strong Ethics
  • Problem Solving
  • Attention to Detail
  • Interpersonal Skills
  • Time Management
  • Patience and Tolerance
  • Decision Making
  • Effective Communication
  • Customer Service Orientation
  • Creative Thinking
  • Conflict Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Community Moderator

Discord
02.2023 - Current

Visual Designer

Freelance
01.2023 - Current

Caregiver

Chavez Family
01.2017 - 01.2022

Crew Member

Trader Joe's
08.2016 - 07.2017

Front Desk Associate

Blink Fitness
07.2014 - 03.2015

Assistant / Receptionist

E-Trans Inc.
05.2012 - 12.2012

Communications

Rutgers University

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Erika Yang