Erika Yencho
Conroe,TX
Summary
Detail oriented professional with five years of underwriting experience and five years in education. Skilled in breaking down complex information, supporting individuals through new processes, and adapting communication to meet different learning needs. Seeking a remote role that allows for continued growth in training, onboarding, or enablement-focused work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Elementary School Teacher
Cleveland ISD
Cleveland , Tx
08.2021 - Current
- Interpersonal & Relationship Building – Strong ability to build trust and rapport with students, parents, and colleagues
- Time Management and Organization – Managing multiple tasks, deadlines, and priorities effectively
- Problem-Solving & Adaptability - Handling unexpected challenges, adjusting strategies quickly
- Training & Development – Designing and delivering engaging lessons, workshops, and modeling effective lessons for learning purposes
- Communication & Presentation – Ability to simplify concepts and present them with clarity and impact.
Auto Underwriter
State Farm
Richardson, Texas
02.2017 - 07.2021
- Analyzed auto insurance applications for risk assessment and eligibility.
- Collaborated with agents to clarify underwriting requirements and guidelines.
- Utilized underwriting software to streamline application processing and decision-making.
- Assessed existing policies for renewals or cancellations based on changes in customer requirements or circumstances.
- Applied underwriting guidelines to evaluate policy requests and determined the acceptability of risks.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Investigated discrepancies or inconsistencies in submitted documentation and made necessary adjustments.
Auto Underwriting Service Assistant
State Farm
Richardson, Texas
09.2016 - 02.2017
- Assisted underwriters in evaluating risk and determining coverage terms.
- Collaborated with team members to streamline underwriting workflows and processes.
- Updated database systems with relevant client information and application progress.
- Conducted additional research as needed in order to make informed decisions about risk assessment.
- Provided feedback on any areas needing improvement during the underwriting process.
Education
General Studies
Texas Woman's University
Denton, TX08-2016
Skills
- Lesson planning
- Student assessment
- Curriculum development
- Educational technology
- Classroom management
- Risk assessment
Certification
- State of Texas Teaching Certificate - Core Subjects (EC-6)
- ESL Supplemental Certification - Texas Education Agency
- Science of Teaching Reading (STR)
- AINS 21 - Property and Liability Insurance
Accomplishments
- Promoted from Underwriting Assistant within one year due to strong performance
- Consistently recognized as a top-performing processor, handling 90-100 applications per day with accuracy and efficiency
Timeline
Elementary School Teacher
Cleveland ISD
08.2021 - Current
Auto Underwriter
State Farm
02.2017 - 07.2021
Auto Underwriting Service Assistant
State Farm
09.2016 - 02.2017
General Studies
Texas Woman's University