ERIKA Y. PATINO
Houston,TX
Summary
Reliable and detail oriented professional with experience in education, medical office, retail, and customer service environments. Strong communication, organization, and multitasking skills with the ability to support diverse populations. Passionate about assisting teachers, supporting student learning, and creating a positive and structured classroom environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Substitute Teacher
ESS
Houston, TX
08.2025 - Current
- Follow lesson plans and maintain classroom structure in the absence of the teacher
- Supervise and support students in completing assignments
- Manage classroom behavior using positive reinforcement strategies
- Assist students with basic reading, writing, and math tasks
- Adapt quickly to different classrooms and grade levels
Medical Office Specialist
Valley Orthodontics
San Juan, TX
02.2010 - 12.2011
- Scheduled patient appointments and managed front desk operations.
- Handled confidential medical records and insurance paperwork with accuracy.
- Assisted with billing and data entry in office software systems.
- Greeted patients, answered calls, and provided exceptional customer service.
Sales Associates
Charlotte Russe
McAllen, TX
11.2008 - 03.2009
- Assisted customers with purchases, returns, and products inquiries.
- Operated cash registry and managed transactions efficiently.
- Maintained inventory and organized merchandise displays.
- Provided a friendly and helpful shopping experience.
Carhop / Server
Stars Drive In
Alamo, TX
02.2005 - 08.2005
- Delivered food orders to customers in a timely and courteous manner.
- Handled cash payments accurately.
- Maintained cleanliness of service area and followed food safety procedures.
- Worked collaboratively with kitchen and service staff.
Education
Medical Office Specialist -
San Antonio College of Medical and Dental Assistant
High School Diploma -
PSJA College Career And Technology Academy
Pharr, TXSkills
- Classroom support and student supervision
- Basic reading and math assistance
- Behavior support and positive reinforcement
- Strong communication and interpersonal skills
- Organization and multitasking
- Data entry and record keeping
- Bilingual: English and Spanish
Certification
HIPAA, CPR, ICD-9 & CPT
ADDITIONAL INFORMATION
Languages: English, Spanish
Timeline
Substitute Teacher
ESS
08.2025 - Current
Medical Office Specialist
Valley Orthodontics
02.2010 - 12.2011
Sales Associates
Charlotte Russe
11.2008 - 03.2009
Carhop / Server
Stars Drive In
02.2005 - 08.2005
Medical Office Specialist -
San Antonio College of Medical and Dental Assistant
High School Diploma -
PSJA College Career And Technology Academy