Erika Zavala

Supply Sergeant

Supervised the request, receipt, issue, and accountability of individual, organizational, installation, and expendable supplies and equipment, and assisted in property accountability through the Global Combat Support System Army (GCSS-A).

• Handling and safeguarding sensitive items and controlled property with strict accountability through GCSS-Army.
• Conducted internal and external lateral transfers and turn-ins of equipment, managed, and tracked shortages for expendable and non-expendable items along with receiving and issuing supplies.
• Skilled at working independently and collaboratively in a team environment.

Logistics Specialist

Ensured Preventative Maintenance Checks and Services (PMCS) of equipment valued at $500,000, assessed the health, welfare, and discipline of nine staff members and maintained accurate records of all supply transactions.

• Instilled Unit cohesion within the team, which enhanced workflow processes, creating strong technical support in the accomplishment of tasks, organized low-density training for career progression, and knowledge.
• Created a "how-to" tool to assist in the processing of Financial Liability Investigation of Property Loss, which helped reduced the total processing time

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent record-keeping.
• Assisted customers with product inquiries and provided exceptional service.
• Collaborated with team members to streamline checkout processes and reduce wait times.

• Instructed new team members on register procedures and effective customer service techniques.
• Handled customer complaints efficiently, ensuring positive resolutions and repeat business.
• Maintained cleanliness and sanitation of dining areas, kitchen, and restrooms in compliance with health standards.