To obtain a challenging and rewarding position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Erika Zeller
Blandon,Pa
Summary
Overview
19
years of professional experience
Work History
Reading Hospital
Radiology Office Manager
05.2022 - Current
Job overview
- Reviews, implements, and enforces Hospital and departmental policies and operational procedures
- Oversees and liaises between the organization and 27 Radiologists
- Oversees departmental revenue work queues to ensure timely service scheduling and revenue generation
- Compiles weekly and monthly dashboard metrics and Statistical Analysis and tracking department performance goals
- Ensures billing and revenue integrity is completed in the appropriate timeframe
- Maintains knowledge of CPT procedure coding and ICD-10 diagnosis codes
- Facilitates and disseminates changes pertaining to Radiology procedures affecting reimbursement and is responsible for charge reconciliation
- Serves as a point of contact for Epic and other software tools implemented for troubleshooting and projects
- Develops and maintains positive working relationships and demonstrates teamwork Schedules and facilitates meetings
- Recommends, develops, and implements improvements for the department; monitors to assure continued improvement
- Participates on various Hospital and departmental committees, as requested;
- Represents the Radiology Department when working with supervisors, managers, and directors of other Hospital services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
Reading Hospital
Administrative Assistant/Coder
10.2008 - 05.2022
Job overview
- Statistical Analysis and tracking performance goals of the department
- Coding for correct charging, billing, compliance, and charge reconciliation for a radiology department that completes approximately 30,000 procedures a month
- Collecting data and presenting data for business decisions such as
- ROI and business plan development, tracking and analyzing procedure volume, tracking and providing all personal radiation monitoring devices for the entire Hospital Administrative support for the Director of Radiology and the Department Chair of Radiology
- In addition, providing support in departmental policy creation, updating, and yearly review.
Faith Management Group
Office Manager
01.2007 - 01.2008
Job overview
- Payroll, AP/AR, Bookkeeping (with QuickBooks), correspondence, filing, faxing, all record-keeping, all HR duties, Benefits administration, and managing the floral shop owned by Faith Management (Including bookkeeping and point of sale)
Tel Hai Retirement Community
Administrative Assistant
01.2004 - 01.2007
Job overview
- Admissions correspondence for the Social Service Coordinators
- Policies for the nursing facility Scheduling using our computerized scheduling system., to the Vice President of Health Care Services,
- Director of Nursing, and Assistant Director of NursingPhysician Credentialing and Corporate compliance of all contracts with the Nursing center
- Created forms that became the company standard
- In charge of all medical records, including auditing charts for accuracy and compliance
- And all contracts and coordinating information up to date.
Education
Healthcare MBA
10.2022
University Overview
GPA: 3.93, Honor Society Member
Southern New Hampshire University
BSBA from Business Administration
7.2021
University Overview
Concentration Cum Laude, GPA: 3.79
Skills
- Kronos Payroll System
- MS Office
- Epic EHR
- WebFocus
- Power BI
- Records and Database Management
- Office Organization
- Workflow Processes
- Planning and Prioritization
- EMR Charting
- Data Communications
- Calendar Software
- Update Policies
- Service Quality Standards
- Employee Performance Evaluations
- Department Leadership
- Electronic Document Management System
- Microsoft Office
- Customer Needs Assessments
- Computerized Maintenance Management Systems
- Financial and Operational Reporting
- Standard Operating Procedure
- Customer Satisfaction Evaluation
- Operational Efficiency
- Operational Improvements
- Business Correspondence
- Data Entry Software
- Digital Filing
- Continuous Improvement Process
- Electronic Health Records Systems
- Inventory Oversight
- Administrative Support
- Supply Distribution
- Special Projects
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Conflict Resolution
- HIPAA Guidelines
- Operational Requirements
- Software Applications
- Orientation and Training
- Business Needs Identification
- Contract Negotiation Expertise
- Schedule Management
- Team Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Timeline
Radiology Office Manager
Reading Hospital
05.2022 - Current
Administrative Assistant/Coder
Reading Hospital
10.2008 - 05.2022
Office Manager
Faith Management Group
01.2007 - 01.2008
Administrative Assistant
Tel Hai Retirement Community
01.2004 - 01.2007
Healthcare MBA
Southern New Hampshire University
BSBA from Business Administration
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