Milena Stancheva
19540,PA
Summary
Dynamic Patient Access Representative with a proven track record at Reading Hospital, excelling in insurance verification and patient registration. Recognized for enhancing patient experiences through exceptional customer service and process improvements, while fostering teamwork and mentoring staff. Committed to quality care and adept at multitasking in fast-paced environments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Reading Hospital
06.2017 - Current
- Coordinated patient admissions, ensuring accurate data entry and adherence to protocols.
- Assisted patients with insurance verification and eligibility determination processes.
- Managed scheduling of appointments, optimizing clinic workflow and resource allocation.
- Educated patients on healthcare services and navigation through hospital systems.
- Implemented process improvements, enhancing patient experience and reducing wait times.
- Trained new staff on operational procedures and customer service best practices.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Housekeeper
Reading Hospital
05.2016 - 06.2017
- Demonstrated efficiency in task completion while adhering to hospital protocols.
- Assisted in training new staff on cleaning procedures and safety practices.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Mentored junior housekeepers, fostering a culture of teamwork and excellence in service.
School Teacher
Shumen Language School
09.1984 - 10.2012
- Developed engaging lesson plans that enhanced student understanding and participation.
- Implemented innovative teaching methods to improve language acquisition among diverse learners.
Education
Bachelor of Science - English Language And Literature
Shumen University
Shumen, BulgariaNo Degree - Medical Billing And Coding
Penn Foster Carreer School
Scranton01-2015
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Strong empathy
Certification
- Certified CRCR, CPC [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Russian
Limited Working
Spanish
Elementary
Bulgarian
Native or Bilingual
Timeline
Patient Access Representative
Reading Hospital
06.2017 - Current
Housekeeper
Reading Hospital
05.2016 - 06.2017
School Teacher
Shumen Language School
09.1984 - 10.2012
Bachelor of Science - English Language And Literature
Shumen University
No Degree - Medical Billing And Coding
Penn Foster Carreer School