Erika Alfaro
SAN FERNANDO,CA
Summary
Compassionate and dedicated healthcare professional with experience as CNA, Social Services Assistant, and Admissions Assistant in skilled nursing facilities. Skilled in providing high-quality resident care, supporting families, coordinating admissions, and advocating for residents’ rights. Strong communication and teamwork abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions Assistant / Certified Nursing Assistant
Grand Valley Health Care Center
12.2023 - Current
- Assisted applicants with admissions packets and coordinated communication throughout admissions process.
- Maintained accurate admission records, ensuring compliance with HIPAA confidentiality standards.
- Utilized therapeutic communication, empathy, and active listening skills to build positive relationships with patients and families.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Social Services Assistant
Valley Palms Care Center
03.2023 - 12.2023
- Advocated for residents' rights while facilitating Medicaid and insurance paperwork completion to enhance access to necessary services.
- Collaborated with nursing, therapy and administrative staff to address psychosocial needs.
- Guided residents and families through emotional, social, and discharge planning processes to ensure comprehensive support.
- Promoted resident participation in activities to enhance social interaction and mental well-being.
Certified Nursing Assistant
Valley Palms Care Center
03.2022 - 12.2023
- Delivered personalized care services, including bathing, grooming, dressing, and feeding, to uphold patient dignity.
- Maintained resident safety, comfort, and dignity through attentive care and support.
- Observed and reported changes in resident conditions to LVN or RN supervisor.
- Supported nursing staff by completing daily rounds, documenting vital signs, and promptly responding to patient calls.
Education
High School Diploma -
Sun Valley High School
Sun Valley, CA06.2019
Vocational Nurse - Practical Nursing
National Career College
Panorama City, CASkills
- Compassionate customer service
- Resident and family support
- Interdisciplinary collaboration
- Time management
- Communication and empathy
- Emotional advocacy
Certification
• Licensed Vocational Nurse - License #:758123
• Certified Nursing Assistant (CNA)- Certificate #:01202014
• Restorative Nurse Assistant (RNA)
• Social Services Designee
• CPR and First Aid Certified
• Certified Nursing Assistant (CNA)- Certificate #:01202014
• Restorative Nurse Assistant (RNA)
• Social Services Designee
• CPR and First Aid Certified
Languages
- English
- Spanish
Timeline
Admissions Assistant / Certified Nursing Assistant
Grand Valley Health Care Center
12.2023 - Current
Social Services Assistant
Valley Palms Care Center
03.2023 - 12.2023
Certified Nursing Assistant
Valley Palms Care Center
03.2022 - 12.2023
High School Diploma -
Sun Valley High School
Vocational Nurse - Practical Nursing
National Career College