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With 13 years of experience in the BFSI domain, excelled in IT business applications and project management. Currently serving as a Senior Manager at India First Life Insurance, leading a team focused on optimizing digital platforms and streamlining business processes. Expertise in digital transformation, CRM system implementation, IT systems integration, and comprehensive application support. Highly developed skills in requirement analysis, database management, and cloud migration. Successfully optimized processes and led high-performing cross-functional teams, earning recognition and awards at SBI Life and IndiaFirst Life Insurance. Spearheaded the migration from IBM BPM to Salesforce BPM and transitioned on-premises servers to Google Cloud, resulting in enhanced workflow automation, scalability, and disaster recovery protocols. Senior management professional with strategic leadership and operational excellence. Proficient in project management, team collaboration, and process optimization. Renowned for strong decision-making abilities, effective communication skills, and building high-performing teams. Foster collaborative environments that lead to high-impact outcomes.

Experienced Logistics and Operations Manager with over 10 years of leadership experience in logistics, transportation, supply chain operations, personnel management, and business operations. Proven ability to lead teams, coordinate complex logistics movements, manage training programs, drive sales, and support business growth. Skilled in operations management, customer service, e-commerce platforms, inventory control, transportation coordination, and technology systems.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

A self-motivated, dependable, and experienced Quality Assurance Specialist with over 30 years of extensive customer service, account management, and team leadership expertise. Demonstrated ability to lead effectively and mentor teams of specialists, ensuring excellence in quality monitoring across various communication channels (phone, chat, email), issue identification and resolution, comprehensive process improvements, and detailed performance reporting. Known for exceptional written and oral communication skills, fostering professional and collaborative relationships with internal departments, field personnel, and customers alike. Passionate about driving customer satisfaction, operational efficiency, and continuous organizational improvement. Seeking to contribute proven leadership and quality assurance expertise within a dynamic, growth-oriented environment.


Highly educated senior representative with excellent skills in Customer Service and Sales Professional.
Experienced in providing exceptional customer service within both banking and e-commerce sectors. Adept at handling a variety of customer transactions, offering tailored solutions, and driving sales. Demonstrated expertise in promoting financial products, resolving issues, and fostering strong customer relationships.
Key Skills:

  Banking Transactions & Account Management.
  Digital Banking Support (Mobile/Online Platforms).
  Credit Card Sales & Financial Product Recommendations.
  Customer Query Resolution & Problem Solving.
  Customer Relationship Building & Retention.
  Sales Target Achievement & Reporting.
  Process Compliance & Regulatory Adherence.
  Multichannel Support (Phone, Email, Chat).
  CRM System Documentation & Feedback Management.


Erika Camille Tuazon

Overview

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Senior Representative

Customer Service Representative

Customer Service Representative

Education

Bachelor of Science - Physical Therapy

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Certification

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Senior Representative

Customer Service Representative

Customer Service Representative

Bachelor of Science - Physical Therapy

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