Erika Camille Tuazon
Blk 16 Lot 17 Malaybalay Street, Phase 3, Dela Costa Homes 2, Caloocan City, Metro Manila,Philippines
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Representative
Cardinal Health International Philippines
Taguig, Metro Manila, Philippines
01.2022 - 02.2026
- Delivered high-quality customer support for healthcare clients, ensuring timely resolution of escalations.
- Consistently achieved performance metrics and contributed to customer satisfaction initiatives.
- Resolved issues through careful research and follow-up with customers.
Customer Service Representative
Sitel Philippines
Ortigas
07.2021 - 01.2022
- Assisted customers with account inquiries.
- Maintained strong customer satisfaction scores through effective communication and problem-solving.
Customer Service Representative
Optum
Quezon City, Metro Manila, Philippines
08.2018 - 11.2019
- Supported healthcare clients with claims and benefits inquiries, ensuring compliance with company policies and industry standards.
- Delivered accurate and efficient solutions while maintaining strict data privacy and confidentiality.
- Assisted providers and members in understanding coverage details, claims processing, and benefits eligibility.
Education
Bachelor of Science - Physical Therapy
St. Jude College of Phinma
Manila2017
Skills
- Customer Relationship Management (CRM) platforms
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Conflict resolution and problem-solving
- Strong communication and interpersonal skills
- Adaptability in fast-paced environments
- Healthcare industry knowledge
Certification
- Lean Six Sigma – Yellow and White Belt
Timeline
Senior Representative
Cardinal Health International Philippines
01.2022 - 02.2026
Customer Service Representative
Sitel Philippines
07.2021 - 01.2022
Customer Service Representative
Optum
08.2018 - 11.2019
Bachelor of Science - Physical Therapy
St. Jude College of Phinma