ERIKA IVONNE MORENO
Fort Worth,TX
Summary
Highly efficient and interactive in team environments. Detail- oriented and constantly looking for innovation and optimizations. Problem solving mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dodson Specialty Clinic Floater Volunteer
Cook Children's Hospital
02.2018 - 07.2018
- Provided supportive interactions to patients and families that allow for a more positive clinic experience and to give medical staff the time to focus on the specialized aspects of their roles.
- Prepared patients for care and maintained comfort and safety.
- Maintained procedure room supplies and inventory by inspecting current stock and anticipating needs.
Dental Surgeon and Clinic Administrator
The Dentist Clinic/ CD
01.2017 - 12.2017
- Consulted, guided, and performed dental treatments to a portfolio of 250+ patients
- Provided professional advice for dental diseases and tooth decay prevention
- Supervised and aided the clinic’s administrative functions such as following up calls, new patient appointments, managed social media, paying suppliers, inventory, budgeting, recruiting, and training
- Prescribed medication to improve recovery and control pain after procedures.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Used rotary and dental appliances and surgical implements to clean, fill, extract and replace teeth.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Communicated with insurance agencies about treatment options for individuals and accurately relayed information to patients.
Site Manager (Hybrid Position)
Demarkazone online Shop/ Mercado Libre
01.2014 - 01.2016
- Main Point of Contact for an Online site with a 4,000+ products portfolio
- Provided inventory management and sales administrator
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mitigated shipping issues and lost packages while maintaining customer satisfaction.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
MBA - Business Administration- Human Resources
Texas Woman’s University
Dallas, TX05.2022
Bachelor of Science - General Dentistry
UACJ
Ciudad Juarez, Chihuahua12.2013
Skills
- Exceptional Leadership skills
- Excellent Customer service provider
- Proficient in Microsoft Office
- Experience Managing providers and Clinic Financial Management
- Infant Comfort and Support
- Patient Health Information Access
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dodson Specialty Clinic Floater Volunteer
Cook Children's Hospital
02.2018 - 07.2018
Dental Surgeon and Clinic Administrator
The Dentist Clinic/ CD
01.2017 - 12.2017
Site Manager (Hybrid Position)
Demarkazone online Shop/ Mercado Libre
01.2014 - 01.2016
MBA - Business Administration- Human Resources
Texas Woman’s University
Bachelor of Science - General Dentistry
UACJ
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